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Analyst, Help Desk Support

2 months ago

Halifax, Canada Nova Scotia Community College Full time
p>Operational Support

Functional Analyst (CS15)

Education


Central Office/IT Campus

Halifax, Nova Scotia

Department of Digital Innovation and Technology

Term Full-time Position: Commencing approximately September 30, 2024, and ending approximately March 31, 2025

Application deadline is 11:59pm, September 5, 2024

Competition No.

Qualifications and Occupational Experience:

  • The minimum educational qualification for this position is a post-secondary diploma or degree in information management or related field.

  • ITIL Foundation Certification would be considered an asset.

  • You have a minimum of two years (full-time equivalent) of recent and related occupational experience in Enterprise Applications.

  • You have experience supporting and maintaining SQL, XML, and/or HTML code.

  • You have experience creating and maintaining different types of end user and technical documentation.

  • Occupational experience that includes Savyint experience would be considered an asset.

  • You are a Microsoft Office power user.

  • You are comfortable working in a digital environment; p>

Relevant Skills and Knowledge:

  • You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.

  • You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction.

  • You have specific technical occupational knowledge and skill in project testing and implementation

  • You are known for your problem solving and critical thinking skills.

    Reporting to the Manager, Cybersecurity and Identity and Access (IAM), you will:
    • Coordinate, triage, and prioritize helpdesk tickets and operational requests pertaining to NSCC's Enterprise Resource Planning (ERP) systems, specifically Identity Management applications with a focus on Savyint.
    • Provide functional and business analysis expertise and skills in the planning, development, testing, and execution of Identity and Access Management system projects.
    • Participate in the technical change management process as a requestor, implementor or technical reviewer.
    • Author, edit and update related technical knowledge articles and system documentation.
    • Provide leadership and technical direction to frontline support staff on Identity Management system related questions.
    • Lead peer to peer orientation or training on identity management systems as required.