Production Support Analyst

5 months ago

Halifax, Canada Unisys Full time

**What success looks like in this role**:

- Engage in Incident and Service Request Management activities to resolve issues and respond to service related requests that are beyond the scope of the client’s first level help desk support group. This may include but is not limited to questions about operation, user access, configuration, customization, and usage of software products.
- Provide alerts and situation status information to both client and Unisys management.
- To support Problem Management, be able to correlate information from past support tickets and/or release requirements to support findings.
- Work with other service providers to ensure that the client’s service levels and technical requirements are met.
- Conduct root cause analysis of recurring problems for defined projects or major incidents
- Perform minor bug fixes to Oracle database procedures, and other code objects as needed following established configuration management procedures
- Analyze error logs and replicate production issues in a non-production environment to assist in identifying and troubleshooting production issues
- Support new product and/or system implementations as required
- Prepare, approve and coordinate the implementation of technical documentation and ensure that technical and client documentation is clear, current, accurate and complete.
- Identify relevant training needs and conduct training sessions for other analysts.
- Assist in identifying efficiencies and opportunities for improvement

**You will be successful in this role if you have**:

- University degree or equivalent combination of training, education and experience
- Expectation is 1-2 years of relevant IT experience, preferably in a support capacity.
- Possess excellent communication skills, both written and verbal as calls with clients to assess a variety of situations will be a daily activity.
- Strong analytical skills and attention to detail are critical along with the ability to translate technical findings to “business-speak” when communicating with non-technical end users
- Must be client focused, display interpersonal skills and be an effective team member
- Demonstrate ability to think outside the box to troubleshoot a wide range of technical and environment related support issues
- Development experience with SQL is a must, SQL Server or Oracle preferred
- Development experience with Crystal or similar reporting software
- Experience with Microsoft Word merge template development
- Ability to function as an integral member of a team, within strict deadline or time constraints, with multiple and often shifting priorities
- Flexible to work after hours and/or weekends to support release, maintenance or production support activities as requested (mínimal)

Additional Assets:

- Previous experience working in a Service Desk environment following ITIL processes
- AMANDA Product Suite experience would be an asset as this is the core product supported
- Knowledge of Tomcat and/or Weblogic environments from a developer perspective (not a system administrator)
- Experience with Groovy programming language would be an asset
- Experience working with Unix scripts/commands

LI-JH1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

  • Product Analyst

    6 months ago

    Halifax, Canada Haleon Full time

    Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of...

  • Product Analyst

    1 week ago

    Halifax, Nova Scotia, Canada Haleon Full time

    About the RoleThe Product Analyst role at Haleon is a dynamic opportunity to partner with Global Consumer Relations and cross-functional Tech teams to drive continuous improvements for Tech products. You will be accountable for business and technical analysis, aligning with the business on product roadmaps, and delivering technical solutions.Key...

  • Compliance Analyst

    7 months ago

    Halifax, Canada Butterfield Support Services (Halifax) Limited Full time

    We are seeking a self-starter and results oriented individual to join our Compliance team. The Compliance Analyst is responsible for providing support in ensuring the Group follows recognized best practices in Compliance and Financial Crime with legal and regulatory requirements.

  • Product Analyst

    4 weeks ago

    Halifax, Nova Scotia, Canada Haleon Full time

    About the RoleThe Product Analyst will partner with Global Consumer Relations (GCR) business team and cross-functional Tech teams to deliver continuous improvements for Tech products within the respective domain to support business requirements.Key Responsibilities:Business Analysis: Work with various business stakeholders from different functions (mainly...

  • Production Support Analyst

    6 months ago

    Halifax Regional Municipality, Canada Unisys Full time

    What success looks like in this role: Primarily a technical support role, perform Tier 2 service desk responsibilities as it relates to enterprise systems and application software Engage in Incident and Service Request Management activities to resolve issues and respond to service related requests that are beyond the scope of the client’s first level...

  • IT Application Support Analyst

    2 months ago

    Halifax, Canada Nova Scotia Power Full time

    The Opportunity: **Company, Department**: Nova Scotia Power, Corp. Tech. Business Support **Location**: Halifax, Nova Scotia **Closing Date**: October 18, 2024 Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we’re committed to providing exceptional electricity service to Nova Scotians and...

  • Mulesoft Product Analyst

    5 months ago

    Halifax, Canada NTT DATA Full time

    We are currently seeking a Mulesoft Product Analyst to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). "Partner with internal business leads and external advertising customers to solve complex technical problems. Being a strategic critical thinker who is excited about tackling challenging open-ended problems and enjoys coming up with innovative...

  • Mulesoft Product Analyst

    5 months ago

    Halifax, Canada Hashmap Full time

    We are currently seeking a Mulesoft Product Analyst to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). "Partner with internal business leads and external advertising customers to solve complex technical problems. Being a strategic critical thinker who is excited about tackling challenging open-ended problems and enjoys coming up with innovative...

  • Imit Analyst

    6 months ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:160412** **Company: Nova Scotia Health** **Location**:Provincial** Zone, **Halifax Infirmary Robie Street Entrance - QEII** **Department**:IMIT Business Productivity Training** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status: MGMT/NON-Union** **Management/Non Union** Position** **Posting Closing...

  • Production/Application Support Analyst

    2 weeks ago

    Halifax, Nova Scotia, Nova Scotia, Canada Open Systems Technologies Full time

    A financial firm is looking for a Production/Application Support Analyst to join their team in Halifax.Compensation: $80-90kMust be local to Halifax! Responsibilities:Address issues pertaining to front office, middle office and back office that impact the business' ability to perform daily functions.Drive improved stability and higher quality of data...

  • Production/Application Support Analyst

    5 days ago

    Halifax Regional Municipality, Canada Open Systems Technologies Full time

    A financial firm is looking for a Production/Application Support Analyst to join their team in Halifax.Compensation: $80-90kMust be local to Halifax! Responsibilities:Address issues pertaining to front office, middle office and back office that impact the business' ability to perform daily functions.Drive improved stability and higher quality of data...

  • IT Analyst

    5 months ago

    Halifax, Canada Prophecy Technologies Corp Full time

    **Role**: IT Analyst **Location**: Nova Scotia - The Analyst analyzes, documents, support Processes and Functions in a highly dynamic and fast paced environment, while supporting the tools. - This position works closely with cross-functional teams to understand their business needs and translate them into functional/technical requirements. - They suggest...

  • Logistics Support Analyst

    4 weeks ago

    Halifax, Nova Scotia, Canada Fleetway Engineering Full time

    About Fleetway EngineeringFleetway Engineering is a leading provider of professional technical services in the marine industry. We offer a range of services, including engineering, integrated logistics support, technical editing, configuration management, project management, training, technical translation, and marine technical services.Job SummaryWe are...

  • Inventory Analyst

    6 months ago

    Halifax, Canada Hallmark Dental Laboratory Full time

    Hallmark is a Halifax based dental lab serving dental clinics and their patients in Atlantic Canada. We are searching for a detail-oriented and organized Inventory Analyst to join our team. The role of the Inventory Analyst is to support a smooth execution of purchasing activities in the company that will result in correct products and services according to...

  • Functional Analyst

    5 months ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** - In support of the Integrated Service Delivery Vision, the Functional Analyst ensures that the Versadex Suite of products and other hardware / Software technologies being utilized are effectively leveraged to support various business processes throughout the Halifax Regional Police. This requires a thorough knowledge of technologies...

  • Product Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada LifeRaft Full time

    LifeRaft is seeking a Product Specialist to play a critical role in helping to continue our unprecedented growth. This individual will work closely with the sales team to understand and convey customer needs, building and delivering customized product demonstrations that clearly illustrate ROI during the demo. The Product Specialist will also scope and...

  • Platform Support Analyst

    6 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$1,579.34- $2,852.85 Bi-Weekly / $41,062.84 - $74,174.10 Annually (PR 1 - PR 11) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Halifax **Department**: Cyber Security and Digital Solutions **Union Status**:...

  • Product Specialist

    2 weeks ago

    Halifax, Nova Scotia, Canada LifeRaft Full time

    Product Specialist Job DescriptionWe are seeking a Product Specialist to join our Sales Operations Team.This individual will play a critical role in helping to continue our unprecedented growth, working with Account Executives and the Customer Success Team to build and deliver compelling and industry-relevant product demonstrations.Key Responsibilities:Work...

  • Technical Support Analyst

    3 weeks ago

    Halifax, Nova Scotia, Canada Bluebayinvest Full time

    Job Summary:At Bluebayinvest, we are seeking a highly skilled Technical Support Analyst to join our team. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our Finance and Audit (FIAT) applications.Key Responsibilities:Investigate and resolve technical issues related to FIAT applicationsProvide timely and...

  • Product Specialist

    6 months ago

    Halifax, Canada LifeRaft Full time

    LifeRaft is seeking a Product Specialist within our Sales Operations Team. This individual will play a critical role in helping to continue our unprecedented growth, working with Account Executives and the Customer Success Team to build and deliver compelling and industry-relevant product demonstrations. Demonstrating our product’s value proposition is the...