Technical Analyst

5 months ago


Halifax, Canada Province of Nova Scotia Full time

**Salary**:$1,579.34- $2,852.85 Bi-Weekly / $41,062.84 - $74,174.10 Annually (PR 1 - PR 11)

**Position Type**: Full-Time Permanent (35 hours a week)

**Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

**Location**: Halifax

**Department**: Cyber Security and Digital Solutions

**Union Status**: NSGEU-NSPG

**ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)**:
Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.

At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.

**_Join us at CSDS as we shape the future of digital services in Nova Scotia,_**
**_and make a real difference to Nova Scotians_**

**Your Impact as a Technical Analyst**:
You are not just passionate about IT; you're passionate about IT support. Your focus is on resolving complex technical issues at the service desk and providing hands-on field services support. You're adaptable, thriving in fast-paced environments and committed to delivering exceptional customer service around the clock. Your ultimate goal is to ensure mínimal downtime and maximize operational efficiency.

As a Technical Support Analyst focusing on service desk and field services, you will be the first point of contact for IT-related issues, supporting the crucial work of Nova Scotia’s healthcare system.

**Key Responsibilities**:
**Service Management**:

- Support core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure a consistent level of service.

**Client Interaction**:

- Demonstrate exceptional client service skills, providing timely and efficient support within established standards.
- Keep users well-informed of necessary steps to resolve issues while maintaining a professional and positive attitude in all interactions.

**Technical Problem Resolution**:

- Collaborate with all technical support teams to quickly resolve client issues and requests.
- Develop a deep understanding of your clients' priorities and the impact on them and the public when digital services are not functioning.

**Project Participation**:

- Participate in projects, pilots, and initiatives as a team member, completing tasks assigned by managers or supervisors to ensure efficient and effective implementation.

**Hardware and Software Support**:

- Provide remote and onsite Tier 1 and Tier 2 support, addressing connectivity issues, desktop hardware, software, mobile devices, and printers.
- Deploy desktop hardware, printers, and peripherals.

**Documentation and Knowledge Sharing**:

- Document hardware/software problems, system crashes, actions, and solutions.
- Follow established procedures to record knowledge articles and share knowledge with colleagues.

**You Bring**:
You will possess a bachelor’s degree in Computer Science; or have graduated from a recognized Information Technology program (or the equivalent combination of training and experience).

You will also have the following skills or experience:

- Capacity to manage various tasks while maintaining task deadlines under pressure with a strong attention to detail.
- A strong working knowledge of desktop hardware, software, printers, Windows desktop OS, and Microsoft 365technologies such as Outlook and Teams.
- Maintain your knowledge of new and emerging technologies.
- Experience working with support tools such as remote PC management tools, endpoint protection, and incident management tools to resolve customer requests in a timely fashion.
- Strong understanding of Windows Group Policy administration and knowledge of the Microsoft Tools Suite (Active Directory Services, Azure AAD, DNS, DHCP, Microsoft Endpoint Manager, Intune)
- Demonstrate prioritization skills, sound judgment, excellent communication (verbal and written) and interpersonal skills.
- The ability to work well in a dynamic team environment where innovative thinking and excellence in client service are part of the culture.
- Be willing to work non-traditional shifts to support a 24/7 environment.
- Be open to perform other related duties as assigned.

**Assets**:

- Foundations certificate in I


  • Technical Analyst

    5 months ago


    Halifax, Canada JDI IT Full time

    **Technical Analyst, Halifax Shipyard** **Location**: Halifax, Nova Scotia **The Opportunity**: We are looking for a **Technical Analyst** to join our team in Halifax, Nova Scotia. As the most modern shipyard in North America, Irving Shipyard is defined by its pace and appetite for change. If you’re a natural leader and motivated by a fast-moving...

  • Technical Analyst I

    4 weeks ago


    Halifax, Nova Scotia, Canada Bulletproof Full time

    Technical Analyst IPosition Overview:Bulletproof is seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support and services to our clients. This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work independently in a...

  • Technical Analyst I

    3 weeks ago


    Halifax, Nova Scotia, Canada Bulletproof Full time

    Technical Analyst IAt Bulletproof, we're on a mission to serve, secure, and empower the world through people and technology. As a Technical Analyst I, you'll be part of a dynamic team that's pushing the boundaries of innovation.Key Responsibilities:Provide technical support for LAN, Desktop, and server devicesMaintain enterprise Microsoft environmentsCreate...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Unlock Your Potential as a Business Systems AnalystThe Royal Bank of Canada is seeking a highly skilled Business Systems Analyst to join its Capital Markets division. As a key member of the Supervisory Control Technology team, you will play a critical role in analyzing information technology requirements and collaborating with cross-functional teams to drive...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionAt Royal Bank of Canada, we are seeking a skilled Technical Systems Analyst to join our team. As a Technical Systems Analyst, you will play a key role in supporting the HR Incentive Compensation Technology team in operations.Key ResponsibilitiesGenerate reports using Microsoft.NET (C#), SQL Server, and Microsoft Access...

  • Technical Analyst

    5 months ago


    Halifax, Canada Government of Nova Scotia Full time

    **Competition**: #43348 **Salary**: $1,587.24- $2,867.11 Bi-Weekly / $41,268.24 - $74,544.86 Annually (PR 1 - PR 11) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Halifax **Department**: Cyber Security and Digital...

  • Technical Analyst

    5 months ago


    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$1,587.24- $2,867.11 Bi-Weekly / $41,268.24 - $74,544.86 Annually (PR 1 - PR 11) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Halifax **Department**: Cyber Security and Digital Solutions **Union Status**:...


  • Halifax, Nova Scotia, Canada Bluebayinvest Full time

    Job Summary:At Bluebayinvest, we are seeking a highly skilled Technical Support Analyst to join our team. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our Finance and Audit (FIAT) applications.Key Responsibilities:Investigate and resolve technical issues related to FIAT applicationsProvide timely and...


  • Halifax, Canada CSN Collision Full time

    **About CSN Collision** CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 220+ collision repair centres across Canada. We're currently...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled Technical Systems Analyst to join our team at the Royal Bank of Canada. As a key member of our Technology and Operations division, you will play a critical role in delivering innovative and transformative IT solutions to our clients.Key ResponsibilitiesPartner with resources across IT and the HR business line to...

  • Technical Analyst I

    5 months ago


    Halifax Regional Municipality, Canada Bulletproof Full time

    Technical Analyst I Halifax, NS, Canada Req #1038 July 3, 2024 Position:  Technical Analyst I Location: Halifax, NS Who We Are:  Welcome to the home of technology wizards, cybersecurity heroes, and boundary-pushing innovators – Bulletproof, a GLI company! Hailing from Canada but making waves globally, we're not your average tech company....


  • Halifax, Canada Davis Pier Consulting Full time

    **The Opportunity** Davis Pier is a consulting firm that provides innovative solutions to complex government and social challenges. We work with public, non-profit, and private sector organizations in Canada and internationally to deliver the services necessary to improve society and the lives of others by designing, planning, and implementing lasting...


  • Halifax, Canada VERB Interactive Full time

    VERB is a digital marketing and technology agency with our head office located in downtown Halifax, Nova Scotia. Our global clients offer the opportunity to work and collaborate with some of the world’s biggest destinations, resorts, and travel brands—and with our employee travel credit, it’s easy to experience them for yourself. We take a balanced...

  • Technical Analyst

    6 months ago


    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia and Internal Services **Location**:HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**:17-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time) **About Cyber Security and Digital Solutions**: Cyber Security and Digital Solutions (CSDS)* is a team within government, and we...


  • Halifax, Canada VERB Interactive Full time

    VERB is a digital marketing and technology agency with our head office located in downtown Halifax, Nova Scotia. Our global clients offer the opportunity to work and collaborate with some of the world’s biggest destinations, resorts, and travel brands—and with our employee travel credit, it’s easy to experience them for yourself. We take a balanced...


  • Halifax, Canada Royal Bank of Canada Full time

    **Job Summary** ***Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets,...

  • IT Analyst

    5 months ago


    Halifax, Canada Prophecy Technologies Corp Full time

    **Role**: IT Analyst **Location**: Nova Scotia - The Analyst analyzes, documents, support Processes and Functions in a highly dynamic and fast paced environment, while supporting the tools. - This position works closely with cross-functional teams to understand their business needs and translate them into functional/technical requirements. - They suggest...

  • Functional Analyst

    5 months ago


    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** - In support of the Integrated Service Delivery Vision, the Functional Analyst ensures that the Versadex Suite of products and other hardware / Software technologies being utilized are effectively leveraged to support various business processes throughout the Halifax Regional Police. This requires a thorough knowledge of technologies...

  • Data Analyst

    2 months ago


    Halifax, Canada Jay Analytix Full time

    **Job Summary** We are seeking a skilled Data Analyst to join our team. The Data Analyst will be responsible for interpreting data, analyzing results using statistical techniques, and providing ongoing reports. **Duties**: - Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency...

  • Systems Analyst

    6 months ago


    Halifax, Canada NTT DATA Full time

    **Req ID**: 277362 We are currently seeking a Systems Analyst to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). The Systems Analyst participates in all phases of software development. The Systems Analyst needs to have a strong understanding of the software **Requirements**: - 5+ years systems analysis experience required. - 5+ years...