Service Desk Associate

3 months ago

Halifax, Canada IMP Group Full time

**A workplace that’s invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP**

**Solutions is right for you.**

**The Opportunity**:
At IMP Solutions, we provide IT products, and IT and business consulting services to our clients across Canada. We are searching for Service Desk Associate to join our Managed Services team in Halifax, NS.

This is an exciting opportunity to join a talented and growing team that is committed to providing service excellence, and is passionate about being part of something bigger. Are you ready for your next big step? Join our team

**What You Will Do**:

- Serve as the front-line technical support. Answer questions and resolve basic computer problems in an expedient manner; troubleshoot and resolve hardware, software and network connectivity related problems
- Provide excellent customer service by taking ownership of reported end-user issues including; contact customers upon receipt of a ticket, validate the priority of the issue, schedule service within the desired time frame, provide updates to clients accordingly and properly record/categorize/update all client incidents and requests in ticketing system
- Setup, configure, test, and maintain end-user PC’s, monitors, docking devices, printers, and multi-function devices within established service level agreements
- Follow standard Service Desk procedures; logs all help desk interactions; effectively use help desk software; escalate more complex, time consuming issues to the next Tier support or third-party vendor; provide quality and thorough documentation
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

**What We Offer You**:

- Comprehensive health and dental benefits
- RRSP contribution matching
- Professional development and training opportunities

**What You Need to Succeed**:

- 1+ years of Service Desk, Desktop Support or Information Technology Systems experience
- Post secondary education in computer science or a related field. Equivalent combination of education and experience considered
- Diagnostic skills of technical issues. Understand support tools, techniques, and how technology is used to provide services
- Excellent communication skills (written, verbal and active listening), interpersonal skills and the ability to perform professionally in a fast-passed environment
- Detail oriented, organized, excellent time management, and multi-tasking skills
- Customer focused - Patient, approachable, and able to adapt quickly to change

If you are interested in joining our winning team and have what it takes to be successful in a dynamic industry, we want to hear from you
- IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume._

**_IMP Solutions is a division of IMP Group Limited._

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