Help Desk/pc Technician

7 months ago

Halifax, Canada Leonardo DRS Full time

Reporting directly to the IT Lead, the Help Desk/PC Technician will be responsible for providing support and maintenance of information technology systems, both hardware and software, and will participate in the successful delivery of IT solutions to meet business needs.

**As a Help Desk/PC Technician, your main responsibilities will include (but not limited to)**:

- Installs and maintains computer hardware and software (repairs, testing, and configuration) while troubleshooting hardware and software on PCs
- Provides technical assistance to all end users relating to the operation of computer equipment and related peripherals
- Responds to incoming calls and support requests initiated by end users. Prioritises end user requests
- Assist with service providers to ensure timely repairs of computer and peripheral devices
- Maintains the company computer inventory
- Produce and monitor and log administration of system backups and associated media
- Set-up end-user profiles to MRP-II system, Common drives, and MS Exchange
- Problem determination of end-user requests by logging, assessing and prioritising end-user requests
- Configuration of new PCs. Re-configuring or debugging existing PCs
- Perform and log tape backup operations in timely manner
- Understanding of disaster recovery procedures

**What you require to be successful in the role**:

- Possession of a Computer Systems Technician diploma from a recognized post‑secondary institution or equivalent work experience
- A minimum of two (2) years of information technology support experience
- Demonstrated experience with principles, methods, and techniques used in all phases including installation, configuration, administration and maintenance of IT and business systems
- Knowledge of current principles and practices of systems administration
- Ability to successfully interact with all levels of management, other IT professionals and end-users
- Strong communication, interpersonal, time, analytic and problem-solving skills
- Open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers.

**Benefits of working with DRS**
- A motivating team-based environment where your achievements matter
- An opportunity to participate in the design and development of DRS PPI’s next generation of power conversion equipment, using leading edge technology
- Flexible work hours and a compressed work week to promote a healthy work/life balance
- Industry leading wellness program including:

- Health, dental, and vision coverage available on first day of hire at no cost to the employee with access to virtual healthcare
- An exceptional mental health benefit
- Access to Employee and Family Assistance Program
- Competitive compensation including:

- Reimbursement for professional development initiatives and memberships plus access to free online learning resources
- Registered Retirement Savings Plan with matching company contributions with access to complimentary financial planning
- Maternity and Parental leave top-up
- Vacation, personal days, sick leave, and additional company paid days off

**About DRS Pivotal Power**

All applicants must fulfill requirements for Canadian security clearance.

Applicants requiring a disability related accommodation to participate in the recruitment process are to advise Human Resources. DRS Pivotal Power Inc. is an equal opportunity employer.

DRSCanada

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