IT Helpdesk Analyst

3 months ago

Halifax, Canada Merit Cleaning Services Full time

**Problem solver. Strategic thinker. Detail oriented.**

**Does this sound like you? If so, this position may be for you.**

The Armour Group Limited is one of the leading hospitality, development and construction companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud history of creating a sense of place in Nova Scotia - carefully designing, developing, constructing and operating some of our region’s most iconic buildings. With more than 50 years of history locally, this family-owned firm remains committed to a principled approach to development, ensuring that our buildings are environmentally sustainable and integrated into the communities they serve. If you share our values and would like to work with skilled professionals, Armour is presently seeking an **IT Help Desk Analyst **to join our growing team from our downtown Halifax location.

Reporting to the IT Systems Manager, the IT Help Desk Analyst will provide support to the IT Team and all employees across the organization.

**As IT Help Desk Analyst, you will**:

- Manage the processing of incoming tickets and incidents to the Help Desk to ensure courteous, timely and effective resolution;
- Effectively troubleshoot and resolve user technical issues;
- Responsible for the procurement, setup and provision of new or replacement hardware for staff including cell phones;
- Maintain IT inventory database;
- Working with Microsoft 365 platforms to provision and manage users;
- Participate in development and deployment of training materials;
- Participate in IT on-call rotation;
- Participating in the development and implementation of IT strategies across the organization;
- Offering advice to IT systems users on how to improve their work processes;
- Investigating and compiling needs expressed by various departments;
- Evaluate IT solutions to foster increased productivity and efficiency;
- Ensuring and monitoring the quality and operation of IT products and services; and
- Evaluating the costs of IT systems and their optimization.

**What we’re looking for**:

- University degree or technical diploma with a focus in Information Technology
- Working knowledge of MS Office Products
- Strong analytical skills with a high attention to detail
- A commitment to confidentiality
- Effective organizational and time management skills with a focus on achieving deadlines
- Ability to travel to worksites as required
- Collaborative skills need to work in a team environment

**What's in it for you?**
- Comprehensive Health and Dental Benefits
- 2:1 Employer matched RRSP’s
- Paid vacation days
- Paid sick days
- Employee Assistance Program
- Continuing education support
- Discounts at selected Queens Marque restaurants
- On-site fitness facilities
- Opportunity for internal career growth
- Working along side a collaborative team of likeminded individuals

The Armour Group Limited is a family business valuing a commitment to excellence, high performance, accountability, integrity, and teamwork. We are looking for diligent people to join our team who share our values, work ethic and passion for building community. We offer RRSP’s, extended health benefits, and a bonus potential.

While we thank all applicants, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- Paid time off
- RRSP match

Ability to commute/relocate:

- Halifax, NS B3J 3M8: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT support: 2 years (preferred)

Work Location: In person

  • IT Helpdesk Analyst

    3 months ago

    Halifax, Canada The Armour Group Limited Full time

    **Problem solver. Strategic thinker. Detail oriented.** **Does this sound like you? If so, this position may be for you.** The Armour Group Limited is one of the leading hospitality, development and construction companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud history of creating a sense of...

  • IT Help Desk Analyst

    3 months ago

    Halifax, Canada Armour Group Full time

    **IT Helpdesk Analyst** **Problem solver. Strategic thinker. Detail oriented.** **Does this sound like you? If so, this position may be for you.** The Armour Group Limited is one of the leading hospitality, development, and construction companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud...

  • Technical Analyst

    3 months ago

    Halifax, Canada JDI IT Full time

    **Technical Analyst, Halifax Shipyard** **Location**: Halifax, Nova Scotia **The Opportunity**: We are looking for a **Technical Analyst** to join our team in Halifax, Nova Scotia. As the most modern shipyard in North America, Irving Shipyard is defined by its pace and appetite for change. If you’re a natural leader and motivated by a fast-moving...

  • Functional Analyst

    12 hours ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Functional Analyst

    8 hours ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Functional Analyst

    4 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Functional Analyst

    4 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Business Analyst

    4 months ago

    Halifax, Canada JDI IT Full time

    **BUSINESS ANALYST** Location: Halifax Are you curious about how technology and processes drive business and innovation? You don’t need to have a technical background to grow into the IT world. If you are motivated by connecting with others and leading change this is an opportunity to spread your wings in a new, diverse, and critical position within a...

  • Functional Analyst

    5 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled and experienced Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Functional Analyst

    6 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled and experienced Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Functional Analyst

    7 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled and experienced Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Functional Analyst

    7 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled and experienced Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Functional Analyst

    2 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled and experienced Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Functional Analyst

    2 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled and experienced Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management...

  • Functional Analyst

    4 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleThis is a challenging and rewarding opportunity to join the Nova Scotia Community College team as a Functional Analyst. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems.Key ResponsibilitiesCoordinate, triage,...

  • Functional Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled and experienced Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access Management team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems.Key ResponsibilitiesCoordinate,...

  • Functional Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleWe are seeking a highly skilled and experienced Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access Management team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems.Key ResponsibilitiesCoordinate,...

  • Analyst, Help Desk Support

    4 weeks ago

    Halifax, Canada Nova Scotia Community College Full time

    p>Operational SupportFunctional Analyst (CS15) EducationCentral Office/IT CampusHalifax, Nova ScotiaDepartment of Digital Innovation and TechnologyTerm Full-time Position: Commencing approximately September 30, 2024, and ending approximately March 31, 2025Application deadline is 11:59pm, September 5, 2024Competition No. Qualifications and Occupational...

  • Functional Analyst

    3 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleThis is a challenging and rewarding opportunity to join the Nova Scotia Community College team as a Functional Analyst. As a key member of our Cybersecurity and Identity and Access Management team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems.Key ResponsibilitiesCoordinate,...

  • Functional Analyst

    3 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

    About the RoleThis is a challenging and rewarding opportunity to join the Nova Scotia Community College team as a Functional Analyst. As a key member of our Cybersecurity and Identity and Access Management team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems.Key ResponsibilitiesCoordinate,...