Field Support Analyst

5 months ago


Halifax, Canada Halifax Regional Municipality Full time

**Job Posting**
- **Field S**
- Reporting to the Manager Client Services, this position is responsible for the resolution, tracking and follow-up of incidents and service requests received via HRM’s ticketing system. The position will provide desktop/ laptop/ tablet, mobile computing, cabling and telephony support, repair and installation to end users and will be responsible for the resolution or escalation to appropriate resource. In addition, this position may provide technical support to the audio visual and Council Technology systems for Halifax Regional Council as needed.**DUTIES AND RESPONSIBILITIES**:

- Provide first class customer service to HRM employees
- Receive incidents and service requests from the HRM IT Service Desk/ HRM Ticketing System and take appropriate action
- Record and Maintain inventory and configuration information on HRM technology assets
- Facilitates proper asset disposal and data destruction according to HRM guidelines
- Analyze reported problems efficiently and troubleshoot issues to provide solutions
- Classify and categorize incidents; prioritize incidents to ensure timely resolution through either Tier 1 support or assignments to Tier 2 external service providers
- Preparation and installation of software and hardware as required; including imaging and software deployment and configuration
- Follow up on unresolved calls and keep customers advised on progress
- Notify appropriate resources when a potential major incident or trend has been detected
- Proactively recommend solutions to other IT staff where required
- Perform analysis to determine commonly occurring problems and recommend solutions
- Connection / Patching of network and telephony drops; including: replacing UPS and UPS batteries, request & coordinate cabinet lock changes, mounting of network equipment (configured by network team), notify service desk to order network patch cables as required and maintain patch cables/ closets
- Point of contact for cabling contractors/service provider for physical access and technical inquiries

**QUALIFICATIONS**

**Education and Experience**:

- Diploma in Computer Science or related field, or suitable combination of formal education and experience
- Hold a recognized Help Desk / Service Desk, Desktop Support or Networking designation and be willing to maintain these designations
- Three years’ experience in an IT environment with software, hardware and network troubleshooting
- Must have a valid NS Driver's License and access to a vehicle

**Technical / Job Specific Knowledge and Abilities**:

- Strong desktop hardware knowledge and troubleshooting skills (e.g. desktop computers, laptops, tablets, mobile devices, network adapters, scanners, printers, plotters, monitors, meeting room technology)
- Experience providing exceptional service and support
- Experience with wired and wireless network and telephony troubleshooting
- Experience using remote troubleshooting tools
- Ability to develop and implement solutions independently
- Excellent knowledge of Microsoft Office suite and experience with all Windows operating systems
- Working knowledge of Microsoft System Center Configuration Manager (SCCM) an asset
- Well-developed customer service skills to professionally speak with customers and provide a high-quality service
- Positive attitude, dedication to problem solving, being patient with customers and supporting them through to resolution; to deliver excellent service the Field Support Analyst must listen and understand end users concerns and be attentive to feedback to continue to improve IT services
- Strong written skills to prepare documentation and communicate in a professional manner to clients and other internal IT staff
- Ability to schedule, organize, and prioritize tasks in a high-pressure environment
- Analytical and evaluation skills to classify and categorize incidents and to notify the Manager and Senior Technical resources of any potential major incidents or trends
- Investigation of hardware and software to identify deficiencies in hardware, software or network configurations and /or processes
- Position works within relevant HRM and IT policies, guidelines and directives for the use and development of information & communication technology and delivery of related support services and within well-defined and established practices and procedures for the operation and use of systems, network equipment, hardware, software and peripherals
- Position works closely with Manager of Client Services, IT Service Desk, Tier 2 support groups, and external support contacts

**Security Clearance Requirements**: This position will require the successful applicants to pass a security clearance check.-
**COMPETENCIES**:Analytical Thinking, Communications, Conflict Management, Customer Service, Organizational Awareness, Organization and Planning, Risk Management, Teamwork and Cooperation, Valuing Diversity, Values and Ethics**WORK STATUS**:Permanent, full-time**HOURS O


  • Field Support Analyst

    5 months ago


    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** - Reporting to the Manager Client Services, this position is responsible for the resolution, tracking and follow-up of incidents and service requests received via HRM’s ticketing system. The position will provide desktop/ laptop/ tablet, mobile computing, cabling and telephony support, repair and installation to end users and will be...

  • Field Support Analyst

    5 months ago


    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** - _Expression of Interest (EOI)_ for the temporary, part time position of - Reporting to the Manager Client Services, this position is responsible for the resolution, tracking and follow-up of incidents and service requests received via HRM’s ticketing system. The position will provide desktop/ laptop/ tablet, mobile computing, cabling and...


  • Halifax, Canada CSN Collision Full time

    **About CSN Collision** CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 220+ collision repair centres across Canada. We're currently...

  • Compliance Analyst

    7 months ago


    Halifax, Canada Butterfield Support Services (Halifax) Limited Full time

    We are seeking a self-starter and results oriented individual to join our Compliance team. The Compliance Analyst is responsible for providing support in ensuring the Group follows recognized best practices in Compliance and Financial Crime with legal and regulatory requirements.

  • Technical Analyst

    5 months ago


    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$1,579.34- $2,852.85 Bi-Weekly / $41,062.84 - $74,174.10 Annually (PR 1 - PR 11) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Halifax **Department**: Cyber Security and Digital Solutions **Union Status**:...


  • Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:176586** **Company: Nova Scotia Health** **Location**:Provincial** Zone, **Bethune Building - QEII** **Department**:PS Strat Time Reporting** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status**:Management/Non Union** P**osition** **Posting Closing Date**:2-Apr-24** Nova Scotia Health is the largest...


  • Halifax, Canada Nova Scotia Power Full time

    The Opportunity: **Company, Department**: Nova Scotia Power, Corp. Tech. Business Support **Location**: Halifax, Nova Scotia **Closing Date**: October 18, 2024 Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we’re committed to providing exceptional electricity service to Nova Scotians and...

  • Business Analyst

    3 weeks ago


    Halifax, Nova Scotia, Canada The Orb Factory Full time

    Job Title: Business AnalystWe are seeking a highly skilled Business Analyst to join our team at The Orb Factory. As a Business Analyst, you will play a key role in analyzing and improving our business processes, identifying areas for cost savings, and developing strategies to drive growth.Key Responsibilities:Analyze and improve business processes to...


  • Halifax, Canada Emera Inc Full time

    The OpportunityCompany, Department: Nova Scotia Power, Corp. Tech. Business SupportLocation: Halifax, Nova ScotiaClosing Date: October 18, 2024Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we’re committed to providing exceptional electricity service to Nova Scotians and rewarding careers...

  • Reporting Analyst

    5 months ago


    Halifax, Canada Armco Capital Full time

    **_G2S2 Capital Inc._**_ is a _family-owned private investment company dedicated to delivering exceptional value through strategic investments and activist approaches. With a focus on long-term growth and sustainability, we leverage our expertise and resources to unlock the potential of businesses and create lasting value for our stakeholders. We are...


  • Halifax, Canada Davis Pier Consulting Full time

    **The Opportunity** Davis Pier is a consulting firm that provides innovative solutions to complex government and social challenges. We work with public, non-profit, and private sector organizations in Canada and internationally to deliver the services necessary to improve society and the lives of others by designing, planning, and implementing lasting...


  • Halifax, Nova Scotia, Canada Bluebayinvest Full time

    Job Summary:At Bluebayinvest, we are seeking a highly skilled Technical Support Analyst to join our team. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our Finance and Audit (FIAT) applications.Key Responsibilities:Investigate and resolve technical issues related to FIAT applicationsProvide timely and...


  • Halifax, Nova Scotia, Canada Emera Inc Full time

    Job Title: Application Support Technical AnalystWe are seeking a highly skilled Application Support Technical Analyst to join our team at Emera Inc. As a key member of our IT Customer Experience Team, you will be responsible for implementing, configuring, and maintaining software applications that support our Advanced Metering Infrastructure (AMI)...


  • Halifax, Nova Scotia, Canada Emera Inc Full time

    Job Title: Application Support Technical AnalystWe are seeking a highly skilled Application Support Technical Analyst to join our team at Emera Inc. As a key member of our IT Customer Experience Team, you will be responsible for implementing, configuring, and maintaining software applications that support our Advanced Metering Infrastructure (AMI)...


  • Halifax, Nova Scotia, Canada IWK Health Centre Full time

    About the RoleWe are seeking a highly skilled Decision Support Analyst to join our team at IWK Health Centre. As a key member of our organization, you will play a critical role in enhancing information with evidence-driven decision making.Key ResponsibilitiesProvide expert knowledge in data extraction and reporting tools to tie together information from...


  • Halifax, Nova Scotia, Canada IWK Health Centre Full time

    About the RoleWe are seeking a highly skilled Decision Support Analyst to join our team at IWK Health Centre. As a key member of our organization, you will play a critical role in enhancing information with evidence-driven decision making.Key ResponsibilitiesProvide expert knowledge in data extraction and reporting tools to tie together information from...


  • Halifax, Nova Scotia, Canada IWK Health Centre Full time

    About the RoleWe are seeking a highly skilled Decision Support Analyst to join our team at IWK Health Centre. As a key member of our organization, you will play a critical role in enhancing information with evidence-driven decision making.Key ResponsibilitiesProvide expert knowledge in data extraction and reporting tools to tie together information from...


  • Halifax, Nova Scotia, Canada Bluebayinvest Full time

    Senior Application Support Analyst - Equity DerivativesKey ResponsibilitiesAs a Senior Application Support Analyst, you will be responsible for maintaining the stability and availability of the Sophis application for the equity derivatives business. This critical application is used for life cycle management of trades from trade feed to PnL and risk...


  • Halifax, Nova Scotia, Canada Nova Scotia Power Full time

    IT Application Support Analyst (OT) Job Description Summary: Nova Scotia Power is seeking an IT Application Support Analyst (OT) to maintain Operational Technology systems, troubleshoot incidents, and provide proactive monitoring. Company: Nova Scotia Power, Corp. Tech. Business Support Location: Halifax, NS Job Type: Permanent Key...

  • Reporting Analyst

    5 months ago


    Halifax, Canada G2S2 Capital Inc. Full time

    **G2S2 Capital Inc.** is a family-owned private investment company dedicated to delivering exceptional value through strategic investments and activist approaches. With a focus on long-term growth and sustainability, we leverage our expertise and resources to unlock the potential of businesses and create lasting value for our stakeholders. We are currently...