Int. ServiceNow Business Analyst to support requirement gathering for ServiceNow application develop
4 hours ago
Duration: 5 months to start (high possibility of extension) Location: Toronto - Hybrid 2x per week on-site Hours: 7.25 per day
Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.
Required Skills: 5 years' experience in
Business Analysis
using ServiceNow ServiceNow
CMDB data model
(CSDM) ServiceNow
ITSM, ITOM discovery & Service Mapping ServiceNow Agile 2.0 ServiceNow ServicePortal Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.
Nice to Have Skills: Business application architecture Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
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