Servicenow Business Analyst-canada

4 days ago

Toronto, Canada Zortech Solutions Full time

**Role: ServiceNow Business Analyst**

**Location: Remote/Canada**

**Duration: Fulltime**

**ServiceNow CMDB and Asset management.**

**Please find the job description below for your reference.**

**Responsibilities**

**Provide expertise and knowledge of IT Configuration and Asset Management processes.**

**Provide expertise and knowledge of ServiceNow CMDB.**

**Provide expertise and knowledge of ServiceNow Discovery and Service Mapping tools**

**Provide recommendations for the current and future CMDB platform evolution.**

**Provide expertise and knowledge for processes that consume CMDB data e.g., Incident, Problem,**

**SDLC, Asset, and Change**

**Provide recommendations on CMDB maintenance and CMDB data integrity.**

**Provide recommendations to help gather, validate, and maintain accurate data on all IT assets and**

**Identify and document relationships and dependencies between different IT assets, enabling accurate**

**impact analysis and understanding of the IT landscape.**

**Provide recommendations to ensure data accuracy and integrity within the CMDB.**

**Work with the Asset Managers to establish processes to help them perform regular audits, resolving**

**discrepancies, and eliminating duplicates.**

**Create and maintain documentation related to CMDB/Discovery processes, procedures, and**

**guidelines.**

**Promote continuous process improvement practices through process metrics/KPIs, dashboards, and**

**role accountabilities.**

**Manage and communicate process and business requirements to the implementation team as a bridge**

**to ensure that the proposed solutions meet the customer;s expectations.**

**Participate in testing and ensure all the required documentation is in place to support the client and the**

**Managed Service team where needed.**

**Coordinate and support of client UAT, verifying defects and enhancements and working with the**

**development team to rectify.**

**Assist with Project Management activities such as project scope, estimation, and planning.**

**Assist the Sales team with new client bids, SOW, and RFPs.**

**Lead demonstrations of the product, both standard and tailored to prospects' existing customers, either**

**onsite or via Meet.**

**Support change management processes by assessing the impact of proposed changes and ensuring**

**that all changes are properly documented and recorded.**

**Qualifications and Skills**

**2+ years of experience directly related to ServiceNow CMDB Discovery implementation and process**

**consultancy**

**Strong understanding of ITIL framework standards**

**Strong experience with ServiceNow ITSM, CMDB and related modules.**

**Proficiency in business requirements gathering, analysis, process modeling, and documentation.**

**Knowledge of IT asset management (ITAM) and discovery tools is a plus.**

**Expertise with Software Development Lifecycle (SDLC) and
- agile practices.**

**Proven experience in defining and deploying 'to be' best practice processes and in identifying solutions**

**from a people, process, and technology perspective.**

**Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.**

**Solid experience in requirements gathering, including experience in creating process documentation.**

**Demonstrate ability to influence and consult (providing options with pros, cons and risks) while**

**providing thought leadership to stakeholders in solving governance, process or technical problems.**

**Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.**

**Proven team player and team builder.**

**Ability to demonstrate analytical and problem-solving skills.**

**Ability to mentor novice staff and drive quality, value and best practices.**

**Bilingual English and French is a plus**

**Education/Certifications**

**Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work**

**experience)**

**ServiceNow certification, such as Certified System Administrator (CSA) or Certified Implementation**

**Specialist (CIS), and Certified Application Developer**

**ITIL certification preferred.

  • Servicenow Business Analyst #1

    1 week ago

    Toronto, Canada INT9 Solutions Full time

    We are seeking a talented and experienced ServiceNow Business Analyst to join our dynamic team at a leading bank in Toronto, Canada. As a ServiceNow Business Analyst, you will play a crucial role in driving the successful implementation and utilization of ServiceNow solutions across various business units within the bank. You will collaborate with...

  • Servicenow Business Analyst

    5 days ago

    Toronto, Canada Q1 Technologies Full time

    **Role: ServiceNow Business Analyst** **Job Location: Toronto, Canada** **Duration: Fulltime** Skills Required: - Expertise working in Service Now Integrations like eBonding, Autocut etc.; Experience with APIs and data mapping rules - Good Knowledge in Service Now & CMDB Discovery - Good Communication and Writing Skill - Well-versed with documentation (MS...

  • Servicenow Business System Analyst

    2 weeks ago

    Toronto, Canada MJB Technology Solutions Ltd. Full time

    **Position: ServiceNow Business System Analyst (BSA)** **MJB Technology Solutions is looking for a ServiceNow Business System Analyst (BSA) with following skills as part of our team**: The ServiceNow Business System Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business...

  • Business Systems Analyst

    3 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Business Analyst

    3 weeks ago

    Toronto, Canada Systematix Full time

    We are Systematix and we are looking for a** ServiceNow Business Analyst **to fill a 6-month+ contract position with one of our National Media Clients in their Toronto, Montreal, or Ottawa offices. (Bilingualism, French/English, is preferred but NOT required). **ABOUT THE PROJECT** Created in 2015 to align, lighten and modernize infrastructure, the...

  • Business Manager

    1 week ago

    Toronto, Ontario, Canada ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Servicenow Business Analyst

    5 days ago

    Toronto, Canada AstraNorth Full time

    **Skills Required**: - **Expertise working in Service Now Integrations like eBonding, Autocut etc.**; - Experience with APIs and data mapping rules - Good Knowledge in Service Now & CMDB Discovery - Good Communication and Writing Skill - Well-versed with documentation (MS office Suite) - Well-versed with Agile Methodology - ITSM (ITIL V4) **Nice to have...

  • Business Manager

    1 week ago

    Toronto, Canada ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Servicenow Csm Business Analyst

    4 weeks ago

    Toronto, Canada Capgemini Full time

    **ServiceNow CSM Business Analyst - Toronto or Halifax, Canada** - 071585 **About Capgemini** Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms....

  • Servicenow Business Analyst

    1 week ago

    Toronto, Ontario, Canada AstraNorth Full time

    Skills Required:- Expertise working in Service Now Integrations like eBonding, Autocut etc.; Experience with APIs and data mapping rules Good Knowledge in Service Now & CMDB Discovery Good Communication and Writing Skill Wellversed with documentation (MS office Suite) Wellversed with Agile Methodology ITSM (ITIL V4)Nice to have skills: Understand of the...

  • Servicenow Business Systems Analyst

    2 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 181419 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** We are the Service Management Technology (SMT) team under Global Enterprise Technology (GET). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of...

  • Servicenow Business Systems Analyst

    3 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 177771 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** We are the Service Management Technology (SMT) team under Global Enterprise Technology (GET). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of...

  • Servicenow Consultant

    2 weeks ago

    Toronto, Canada DataPattern Inc Full time

    **Position Title: ServiceNow Business Analyst** Job description: - Communicate confidently with various types of partners globally: customers, developers, QA, vendors, management. **Skills**: - 3+ years of experience with ServiceNow products. Understanding of the ServiceNow Platform out-of-box functionality. - Understanding of ServiceNow ITSM, SecOps,...

  • Business Systems Analyst

    5 days ago

    Toronto, Canada GalaxE.Solutions Full time

    What You Will Do: - Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers) - Define, document, and translate business requirements into detailed functional...

  • Advisory Solution Consultant

    4 weeks ago

    Toronto, Canada ServiceNow Full time

    Job DescriptionServiceNow is seeking driven Pre-Sales Security Solution Consultant. The Security Solution Consultant will be the subject matter expert providing leadership and expertise to support customers during the sales engagement. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success...

  • Advisory Solution Consultant

    4 weeks ago

    Toronto, Canada ServiceNow Full time

    Job DescriptionServiceNow is seeking driven Pre-Sales Security Solution Consultant. The Security Solution Consultant will be the subject matter expert providing leadership and expertise to support customers during the sales engagement. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success...

  • Advisory Solution Consultant

    1 week ago

    Toronto, Ontario, Canada ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Servicenow QA Analyst

    6 days ago

    Toronto, Canada MJB Technology Solutions Ltd. Full time

    **Job Title: ServiceNow QA Analyst - ITSM** **Location**: Remote **Job Overview**: As a ServiceNow QA Analyst with ITSM experience, you will play a critical role in ensuring the quality and reliability of ServiceNow ITSM solutions. Collaborating closely with development teams and stakeholders, you will develop test strategies, execute test plans, and...

  • Servicenow Business Analyst/quality Assurance

    4 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 177770 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** We are the Service Management Technology (SMT) team under Global Enterprise Technology (GET). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of...

  • Advisory Solution Consultant

    4 weeks ago

    Toronto, Canada ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...