Business Analyst

1 week ago


Toronto, Canada Monzek Consulting Full time

**Responsibilities**:
The ServiceNow Business Analyst will work to align business requirements with ServiceNow capabilities, focusing on Configuration Management and the integration of various technology domains. Responsibilities include analyzing business needs, supporting service delivery, troubleshooting requirements with cross-functional teams, and ensuring alignment with the ITIL framework and SDLC. This role involves utilizing the ServiceNow CMDB data model (CSDM), ITSM, ITOM Discovery, and Service Mapping modules to facilitate and improve service processes.

**Must-Have Skills**:

- 5+ years of experience in Business Analysis within ServiceNow
- Proficiency with ServiceNow CMDB data model (CSDM), ITSM, ITOM Discovery, and Service Mapping
- Experience with ServiceNow Agile 2.0 and ServicePortal
- Ability to collaborate with Business Analysts, Scrum Masters, and Engineers to gather requirements and troubleshoot issues

**Nice-to-Have Skills**:

- Familiarity with infrastructure, virtualization (VMware, Hyper-V), and network architecture

**Job Types**: Full-time, Fixed term contract

Pay: $55.00-$75.00 per hour

**Experience**:

- ServiceNow CMDB data model (CSDM): 3 years (required)
- ITSM, ITOM discovery & Service Mapping: 2 years (required)
- ServiceNow Agile 2.0: 2 years (required)
- Business Analysis using ServiceNow: 5 years (required)

Work Location: Hybrid remote in Toronto, ON M5V 1R5



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