Servicenow Business Analyst

4 days ago


Toronto, Canada Monzek Consulting Full time

**Responsibilities**:
The ServiceNow Business Analyst will work to align business requirements with ServiceNow capabilities, focusing on Configuration Management and the integration of various technology domains. Responsibilities include analyzing business needs, supporting service delivery, troubleshooting requirements with cross-functional teams, and ensuring alignment with the ITIL framework and SDLC. This role involves utilizing the ServiceNow CMDB data model (CSDM), ITSM, ITOM Discovery, and Service Mapping modules to facilitate and improve service processes.

**Required Skills**:

- 5 years' experience in Business Analysis using ServiceNow
- ServiceNow CMDB data model (CSDM)
- ServiceNow ITSM, ITOM discovery & Service Mapping
- ServiceNow Agile 2.0
- ServiceNow ServicePortal
- Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

**Nice to Have Skills**:

- Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)

**Job Types**: Full-time, Fixed term contract

Pay: $55.00-$72.00 per hour

**Experience**:

- ServiceNow CMDB data model (CSDM): 3 years (required)
- ITSM, ITOM discovery & Service Mapping: 2 years (required)
- ServiceNow Agile 2.0: 2 years (required)
- Business Analysis using ServiceNow: 5 years (required)
- ServiceNow ServicePortal: 2 years (required)

Work Location: Hybrid remote in Toronto, ON M5V 1R5


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