Help Desk Technical

3 days ago

Old Toronto, Canada FutureSight Inc. Full time
p>Untrap aims to address the gap of insights available to Managed Service Providers (MSP) from their service desk ticketing system. We help MSPs better understand the information locked in their key business systems and enable them to take definitive actions that will save costs and generate new revenues.

We aim to revolutionize the MSP industry by providing proactive insights captured in the ticketing system that allow the MSP owners to make better decisions from their data.

As a Technical Co-Founder at Untrap, you'll play a pivotal role in building the technology that drives the business forward, transforming data into actionable insights that fuel growth. Your contributions will directly impact the foundational technology we are building at Untrap to help clients optimize their IT infrastructure and service delivery. You'll be part of a small, collaborative team dedicated to driving meaningful business outcomes, with the unique opportunity to shape the MSP’s technical landscape from the ground up, ensuring scalability and innovation for the future.

Roles & Responsibilities

As a Technical Co-Founder at Untrap, you will be at the forefront of developing our platform tailored for MSPs, taking on strategic and hands-on responsibilities that directly influence the efficiency and profitability of managed service providers. Your work will enable MSPs to unlock and interpret the data within their key business systems, allowing them to take decisive actions that save costs and generate new revenue streams.

Data Engineering & Management: Proven ability to manage and process large volumes of unstructured data, develop scalable data pipelines, and ensure data integrity and accessibility.Data Science Proficiency: Strong background in data analysis, modelling, and leveraging data-driven insights to inform AI solutions tailored for MSPs.APIs: Proficiency in Python and APIs from OpenAI, Azure AI, Amazon Bedrock, and Google Vertex.Full-stack Deployment: Balance between rapid prototyping and full-stack deployment.Coding & Prompt/Flow Engineering: p>Entrepreneurial and Leadership Skills
  • An entrepreneurial mindset, willing to work in a fast-paced, continuously changing environment of a startup. li>
  • Proven leadership in building, managing and growing engineering teams.
  • Effective project management and strategic alignment of technology with business goals.
Good to Have
  • Experience in the IT managed services industry or corporate IT network operations/service desk (any ticketing system).
  • Knowledge of corporate IT Network Admin best practices and ITIL frameworks.

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