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Help Desk Specialist

1 month ago

Toronto, Ontario, Canada Nextgen System Canada Full time
Job Description

We are seeking a highly skilled Help Desk Specialist to join our team at Nextgen System Canada. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients.

About the Role

This is a challenging and rewarding role that requires excellent problem-solving skills, strong communication abilities, and a passion for technology. If you have a knack for troubleshooting complex issues and enjoy working in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Respond to client inquiries and resolve technical issues via phone, email, or chat
  • Provide clear and concise guidance on software usage, hardware installation, and network configuration
  • Collaborate with cross-functional teams to identify and implement solutions to common problems
  • Analyze and document user feedback to improve product quality and usability
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a help desk or technical support position
  • Excellent communication and interpersonal skills
  • The ability to work effectively in a team environment
  • A solid understanding of computer systems, networking protocols, and software applications
Preferred Qualifications

While not required, the following qualifications would be an asset:

  • Certification in ITIL (Information Technology Infrastructure Library) or similar frameworks
  • Experience with cloud-based services and virtualization technologies
  • Knowledge of cybersecurity principles and best practices
What We Offer

In exchange for your expertise and dedication, we offer a competitive salary package, including:

  • $60,000 - $80,000 per annum, based on experience
  • A comprehensive benefits plan, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Location

This role is based in Toronto, Ontario, with opportunities for remote work arrangements.

Language

The primary language spoken in this role is English.

Work Hours

Standard working hours are 37.5 hours per week, with occasional overtime as needed.