Help Desk Specialist

22 hours ago

Toronto, Ontario, Canada Nextgen System Canada Full time
Job Description

We are seeking a highly skilled Help Desk Specialist to join our team at Nextgen System Canada. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients.

About the Role

This is a challenging and rewarding role that requires excellent problem-solving skills, strong communication abilities, and a passion for technology. If you have a knack for troubleshooting complex issues and enjoy working in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Respond to client inquiries and resolve technical issues via phone, email, or chat
  • Provide clear and concise guidance on software usage, hardware installation, and network configuration
  • Collaborate with cross-functional teams to identify and implement solutions to common problems
  • Analyze and document user feedback to improve product quality and usability
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a help desk or technical support position
  • Excellent communication and interpersonal skills
  • The ability to work effectively in a team environment
  • A solid understanding of computer systems, networking protocols, and software applications
Preferred Qualifications

While not required, the following qualifications would be an asset:

  • Certification in ITIL (Information Technology Infrastructure Library) or similar frameworks
  • Experience with cloud-based services and virtualization technologies
  • Knowledge of cybersecurity principles and best practices
What We Offer

In exchange for your expertise and dedication, we offer a competitive salary package, including:

  • $60,000 - $80,000 per annum, based on experience
  • A comprehensive benefits plan, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Location

This role is based in Toronto, Ontario, with opportunities for remote work arrangements.

Language

The primary language spoken in this role is English.

Work Hours

Standard working hours are 37.5 hours per week, with occasional overtime as needed.

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistWe are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and internal teams.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Intermediate Help Desk SpecialistWe are seeking an experienced Intermediate Help Desk Specialist to provide technical support and incident resolution in support of computer operations.Key Responsibilities:Troubleshoot and resolve technical issues with workstations, laptops, and other IT equipment, including login, passwords, software installation,...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Intermediate Help Desk SpecialistWe are seeking an experienced Intermediate Help Desk Specialist to provide technical support and incident resolution in support of computer operations.Key Responsibilities:Troubleshoot and resolve technical issues with workstations, laptops, and other IT equipment, including login, passwords, software installation,...

  • Help Desk Specialist

    2 weeks ago

    Toronto, Ontario, Canada Infiniti Downtown Full time

    About the Role:We are seeking a talented and detail-oriented individual to join our Help Desk team as a Help Desk Specialist. As a Help Desk Specialist, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone,...

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistWe are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and internal teams.Key Responsibilities:Respond to user inquiries and provide timely and effective...

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistJob Summary: We are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer hardware and software needs are met.Key...

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistJob Summary: We are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key Responsibilities:Respond...

  • Help Desk Specialist

    3 weeks ago

    Toronto, Ontario, Canada Dallx Inc Full time

    Dallx Inc is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our users, resolving issues with computer systems and networks, and providing advice and training to users in response to identified difficulties.The ideal candidate will have a strong understanding of...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Dallx Inc Full time

    Job Title: Help Desk TechnicianDallx Inc is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide technical support to...

  • Help Desk Support Specialist

    1 day ago

    Toronto, Ontario, Canada Connexall Full time

    Job DescriptionWe are seeking a skilled Help Desk Support Specialist to join our team at Connexall. In this role, you will provide technical support and assistance to users, ensuring they have the necessary tools and information to perform their jobs efficiently.About the RoleThis is a permanent position with a salary range of $55,000 - $70,000 per year,...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD.Job Summary:The Help Desk Analyst will be responsible for providing technical support and assistance to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing training...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are...

  • Help Desk Specialist

    2 months ago

    Toronto, Ontario, Canada Dallx Inc Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at Dallx Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving issues in a timely and efficient manner.Key Responsibilities:Provide technical support to...

  • Help Desk Specialist

    2 months ago

    Toronto, Ontario, Canada Dallx Inc Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at Dallx Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving issues in a timely and efficient manner.Key Responsibilities:Provide technical support to...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job Title: Help Desk TechnicianCiti College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job Title: Help Desk TechnicianCiti College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...

  • Help Desk Specialist

    2 months ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job Title: Help Desk TechnicianCiti College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our students and staff, ensuring that our computer systems and networks are running smoothly.Key Responsibilities:Technical Support: Provide...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician to join our team at Citi College of Canadian Careers. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our computer systems and networks.Key...

  • Help Desk Specialist

    2 months ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job Title: Help Desk TechnicianCiti College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our students and staff, ensuring that our computer systems and networks are running smoothly.Key Responsibilities:Technical Support: Provide...