New Help Desk

3 months ago


Toronto, Canada Daily Hive Full time

Location: Toronto, ONPosted on: Oct 16

**Role**:New Help Desk

**Department**: IT

**Manager**:CTO

**Start Date**: Immediately

**Location**: Toronto

ZoomerMedia is a dynamic and creative organization where employees have the opportunity to be a part of a truly innovative brand of media development and innovation.

We are seeking someone who is passionate about technology, both HW and SW. An experienced and eager Help-Desk self-starter to join our Technology division and be part of our in-house Help-Desk and support needs.

Looking for a challenge and an opportunity to learn and enhance your technical skills? We are looking for someone who can hit the ground running and keep our organization in top shape.

**What you'll do**
- Serve as the first point of contact for employees seeking technical assistance relating to computer systems, software, and hardware.
- Perform analysis and troubleshoot support incidents.
- Ensure incident/problem resolution in a timely fashion to minimize impact on users, perform escalation when needed.

**What you have**
- Demonstrate excellent interpersonal and communication skills with the ability to work in a team environment.
- High level of English required.
- Problem-solving skills, strong attention to detail, self-directed, ability to prioritize and manage multiple concurrent tasks, work under mínimal supervision.
- Experience installing and maintaining TV walls, coax, TV related systems and technologies.
- Experience installing and troubleshooting issues on multiple platforms and operating systems, Primary work environment is Win7/10 & Mac OS.
- Bachelor’s Degree or equivalent training and work experience.

**What we offer**
- Flexible Paid Time Off Policy to ensure you're able to get the break you need and work at an optimized level
- Opportunity for Growth - this the start of the department, the growth opportunities are endless
- Benefits package including dental, vision and extended health starting after 3 months
- Free parking at our Toronto office in Liberty Village

***Please submit resumes as a PDF**

ZoomerMedia Limited is an organization that values creativity, innovative thinking, inclusion and diversity. We offer a great opportunity to work alongside passionate and intelligent individuals, and are proud to be an Equal Opportunity Employer.


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