Help Desk Associate

1 week ago


Toronto, Canada Mirvish Productions Full time

Position**:Help Desk Associate**

Mirvish Productions is a Canadian theatre management and production company, based in Toronto, founded by David Mirvish in 1987. Mirvish Productions is, today, Canada's largest commercial theatre production company, operating out of four theatres in downtown Toronto.

This position reports to the Ticketing Operations & Technology Director or designate and is part of the ITDepartment.

**Responsibilities**:

- Serve as first point of contact for users requiring technical assistance via our help desk
- Respond to tickets in the queue, gathers information, prioritizes needs and leads users through technical problems
- Keep users informed on status of their tickets
- Maintain a reasonable response time based on priority of issues to ensure critical systems are available
- Identify needs, analyze technical requirements and find solutions to problems
- Install upgrades to hardware, software and peripherals
- Set up company-provided mobile devices following company standards
- Set up user workstations for use, following company standards
- Install, configure and test new hardware and peripherals
- Works as a team member

Qualifications:

- Proven experience as a Help Desk Technician or other customer support role in the I.T. field
- Excellent understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Be able to lift 20 to 30 lbs
- Proficient in both Mac and Windows systems.
- Proficient in English
- Excellent communication and customer-oriented skills

**Starting Date**: Immediately

**Job Type**: Permanent Full Time

**Location**: Toronto, Ontario (On-site)

**Annual Salary**: $55,000 - $60,000

Mirvish Productions is committed to increasing diversity and inclusion throughout our organization. Mirvish Productions is dedicated to the principle of equal employment opportunity for all employees and to providing employees with a barrier free work environment that is free of discrimination and harassment. If you require accommodation during the recruitment and selection process, please let our HR Department know.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Help Desk: 2 years (preferred)
- IT support: 2 years (preferred)

Work Location: In person

Application deadline: 2024-11-29


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