Help Desk Technician

7 months ago


Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

**Why join our team?**
- Hybrid work opportunity (50% remote work available for this position)
- Participation in one of Canada’s Top Ten public sector pension plans, HOOPP, offering a defined benefit plan with Holland Bloorview contributing $1.26 for every dollar contributed by employee.
- Competitive benefits package including 3 weeks’ paid vacation to start, two paid float days, 10 paid stat holidays, health and dental insurance plus paid sick leave.
- Holland Bloorview has been named one of Greater Toronto’s Top Employers for the 13th consecutive year

**Key Responsibilities**
- Use Heat Help Desk system to track and monitor support calls
- Provide support to end users using remote tools
- Provide support for Windows Operating systems (Windows 10/11)
- Provide end user support related to network connectivity, wireless access, printing, basic user account administration, user profile configuration, group folder access etc.
- Provide support for Microsoft Office 2016/Office 365
- Install approved software on computer systems
- Provide end-user support for Cisco VOIP
- Create and maintain technical documentation as needed
- Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client/patient safety through work and daily practices
- Other duties as assigned

**Qualifications**
- Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
- College degree in Computer Science or equivalent.
- Well-developed troubleshooting and decision-making skills to quickly resolve technical issues and to escalate unresolved issues in a timely and appropriate manner
- Experience supporting Microsoft Windows 10/11 operating systems
- Knowledge and understanding of Active Directory
- Experience working with Windows Administration Tools
- Demonstrated knowledge of TCP/IP and experience using related troubleshooting tools
- Experience using and supporting Microsoft Office 2016/Office 365
- Team oriented with excellent interpersonal skills
- Excellent communication skills (both written and verbal)
- Excellent documentation skills
- Well-developed customer service skills
- Demonstrated organizational skills with the ability to prioritize concurrent issues


  • Help Desk Technician

    2 months ago


    Toronto, Canada Total Meter Services Inc Full time

    **Title**:Help Desk Support Technician **Reports To**:Automation & Software Development Manager **Summary** The Help Desk Support Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations, electronics and electrical systems. Major accountabilities will include client...


  • Toronto, Canada Cosmetica Laboratories Inc. Full time

    Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world! At Cosmetica Laboratories, we are committed...


  • Greater Toronto Area, Canada Boltwave Full time

    We have an opening on our team for a Help Desk Field Technician. - Key technologies in use include Windows Server and Desktop OS, VMware, LAN, WAN, VoIP, Microsoft365, MS Office, Backup Methodologies, Mac OS & Various Types of Office Equipment. - Access to a vehicle is a requirement. Up to 50% travel within the Greater Toronto Area (mileage is...

  • IT Help Desk

    7 months ago


    Toronto, Canada Pizza Pizza Full time

    **Description**: The Service Desk Technician’s role is to ensure the customers of IT receive prompt attention to their requests for IT service with short term and long term solutions that enable them to accomplish their business tasks. This includes receiving, classifying, prioritizing, documenting, and actively resolving end user requests. Problem...


  • Greater Toronto Area, Canada Help Desk Technology Full time

    **Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...

  • Help Desk Associate

    1 month ago


    Toronto, Canada Mirvish Productions Full time

    Position**:Help Desk Associate** Mirvish Productions is a Canadian theatre management and production company, based in Toronto, founded by David Mirvish in 1987. Mirvish Productions is, today, Canada's largest commercial theatre production company, operating out of four theatres in downtown Toronto. This position reports to the Ticketing Operations &...


  • Toronto, Canada Elte Carpets Ltd Full time

    **WHO WE ARE** - Elte, Ginger’s Elte MKT are 3 premium luxury home furnishing destinations in Toronto. We provide our clients with a complete home décor experience by offering fine products from around the world that are well made and beautiful to look at. Our showrooms house a large and diverse selection of furniture, bedding, lighting, accessories, rugs...


  • Toronto, Canada TekWisen Software Pvt. Ltd Full time

    Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. - Activities include recognition, research, isolation, resolution, and follow-up. - Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. - May...

  • IT Help Desk

    2 days ago


    Toronto, Canada Lifeline of Canada Full time

    Purpose Provide service and support, as part of Lifeline Canada, to maintain and grow the customer base currently at 90 thousand customers monitored in Toronto and Montreal. Job **Responsibilities**: Help Desk Support: Provide 1st level help desk support to 250 internal and external clients across Canada Interact with other corporate help desks to assist...

  • IT Help Desk

    7 months ago


    Toronto, Canada Mennonite New Life Centre of Toronto Full time

    **Job Posting**:IT Help Desk **Hours**:35 hours per week **Duration**:8 weeks **Remuneration**:$16.55 per hour **About the Organization**: - The Mennonite New Life Centre (MNLCT) is a vibrant, multi-cultural settlement agency for newcomers to Canada. The Centre provides a variety of settlement services, including information/orientation, language...


  • Toronto, Canada Movati Athletic (Group) Inc Full time

    Join the Information Technology team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness...


  • Toronto, Canada Civic Village International Full time

    Civic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives. **Position Overview**:We are seeking a highly motivated and customer-focused Help Desk...

  • Help Desk Technician

    7 months ago


    Toronto, Canada EMR CPR LLC Full time

    Position: HelpDesk Tech NOTE: Must be willing to work onsite Location: Toronto, Canada Schedule: Tuesday - Thursday Job Responsibilities: - End-user hardware and software troubleshooting - Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android - Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf - Monitor and accessory...

  • Help Desk Technician

    7 months ago


    Toronto, Canada EMR CPR LLC Full time

    Position: HelpDesk Tech NOTE: Must be willing to work onsite Location: Toronto, Canada Job Responsibilities: - End-user hardware and software troubleshooting - Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android - Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf - Monitor and accessory deployment/collection - Imaging/Provisioning...

  • Help Desk Technician

    7 months ago


    Toronto, Canada EMR CPR LLC Full time

    Position: HelpDesk Tech NOTE: Must be willing to work onsite Location: Toronto, Canada Schedule: Tuesday - Thursday ; 8:00 am - 4:00 pm Job Responsibilities: - End-user hardware and software troubleshooting - Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android - Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf - Monitor and...

  • Help Desk Support

    7 months ago


    Toronto, Canada Infotek Consulting Services Full time

    Fluent English/Spanish - Mandatory (no exceptions, bilingual and fluency in both required) - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. - Previous Help Desk or Contact Center...

  • Help Desk Support

    7 months ago


    Toronto, Canada Infotek Consulting Services Full time

    Must Haves: **- Fluent English/French - Mandatory (no exceptions) -** - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. Nice to Have - Previous Help Desk or Contact Center...


  • Toronto, Canada Elte Carpets Ltd Full time

    **WHO WE ARE** - Elte, Ginger’s Elte MKT are 3 premium luxury home furnishing destinations in Toronto._ We provide our clients with a complete home décor experience by offering fine products from around the world that are well made and beautiful to look at. Our showrooms house a large and diverse selection of furniture, bedding, lighting, accessories,...


  • Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • New Help Desk

    3 months ago


    Toronto, Canada Daily Hive Full time

    Location: Toronto, ONPosted on: Oct 16 **Role**:New Help Desk **Department**: IT **Manager**:CTO **Start Date**: Immediately **Location**: Toronto ZoomerMedia is a dynamic and creative organization where employees have the opportunity to be a part of a truly innovative brand of media development and innovation. We are seeking someone who is passionate...