Help Desk Representative

3 months ago

Toronto, Canada Civic Village International Full time

Civic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives.

**Position Overview**:We are seeking a highly motivated and customer-focused Help Desk Representative to join our team. As a Help Desk Representative, you will play a crucial role in providing technical support and assistance to our clients and internal teams. Your responsibilities will include responding to inquiries, troubleshooting technical issues, and ensuring a seamless experience for our users.

**Responsibilities**:

- Provide timely and effective technical support to clients and internal teams.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Escalate complex issues to the appropriate teams for resolution.
- Maintain accurate records of help desk interactions and resolutions.
- Collaborate with other departments to ensure a coordinated approach to problem-solving.
- Assist in the development of knowledge base articles and documentation.
- Stay informed about industry trends and advancements to enhance technical expertise.

**Qualifications**:

- Proven experience as a Help Desk Representative or in a similar role.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and customer service skills.
- Familiarity with help desk software and ticketing systems.
- Knowledge of hardware, software, and network troubleshooting.
- Ability to work independently and collaboratively in a team environment.

If you are passionate about technology, customer service, and making a positive impact, we invite you to apply.

**Salary**: $21.20 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Ability to Commute:

- Toronto, ON (required)

Ability to Relocate:

- Toronto, ON: Relocate before starting work (required)

Work Location: In person

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