Manager Business Development and Customer Experience Management

2 months ago


Markham, Canada Hyundai Canada Full time
We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

HOW WILL YOU MAKE AN IMPACT

  • Identify opportunity areas in dealership service operations. Identify opportunity areas for Customer Pay and dealership service department growth and profitability.
  • Ensure HAC meets or exceeds all global service standards.
  • Lead the digital vehicle delivery tool, define business requirements, and coordinate development to align with corporate strategy and support the dealer network. Responsible for all digital content for new vehicle models.
  • Lead all digital inspection initiatives across the dealer network. Define application enhancements and coordinate development and roll out to the dealer network.
  • Lead the dealer digital display program and ensure updated digital content is made available to the dealer network. Responsible for the dealer adoption and the long-term strategy to promote service content to consumers.
  • Responsible for the vehicle service maintenance programs and activities in relation to owner’s manuals, owner’s portals, service pricing, and aftersales digital training material for dealership personnel.
  • Responsible for field and dealer updates on new initiatives and tracking.
  • Responsible for the yearly dealer staff industry service benchmark surveys and coordinate actions within the Customer Experience & Aftersales Teams to improve the organization level of service and support to the dealer network.

WHAT YOU WILL BRING TO THE ROLE

  • Completion of an undergraduate degree or an equivalent combination of experience and education.
  • Experience in Automotive Aftersales an asset.
  • Proactive, decisive and project management savvy.
  • Good relationship-building capability.
  • Advanced Microsoft Office Suite skills (Excel, Word, PowerPoint, Outlook).
  • Customer focused / Service Oriented.
  • Flexible start times and Hybrid working environment.
  • Career Development and Mentoring Program.
  • Tuition Reimbursement Support.

    We are committed to providing employees with an experience that will help them grow and develop professionally. We are also committed to meeting the needs of people with disabilities and their accessibility requirements.



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