Manager - Customer Experience

6 months ago

Markham, Canada Metergy Solutions Inc. Full time

**Role**: Manager, Customer Experience (L3)
**Status**: Full Time
**Reports to**: Director, Customer Experience & Onboarding
**Location**: Toronto Office (Markham)

**Role Overview**:
**Key Responsibilities**:

- Champion customer journey mapping initiatives to identify pain points and opportunities for improvement throughout the customer lifecycle.
- Review and maintain all external customer communication standards and templates to ensure alignment with brand guidelines and messaging principles.
- Collaborate with cross-functional teams to make recommendations for enhancing user experience for the Metergy customer portal, driving improvements based on usability testing and feedback.
- Develop and implement strategies to ensure a consistent voice and tone across all customer-facing communications and interactions.
- Collaborate with internal teams to align customer experience initiatives with broader organizational goals and objectives.
- Analyze customer feedback and metrics to identify trends, opportunities, and areas for improvement in the customer experience.
- Foster a culture of continuous improvement and excellence in customer service.
- Stay current on industry trends and best practices in customer experience management, incorporating new insights and technologies into Metergy's customer experience strategy.
- Strategic thinker with a passion for driving customer-centric initiatives and delivering exceptional experiences.
- Other duties, as assigned.

**Qualifications**:

- Bachelor's degree in Marketing, Business Administration, or related field.
- Proven experience (5+ years) in customer experience management or related roles
- Experience managing brand expression in a regulated industry is preferred.
- Strong understanding of customer journey mapping methodologies and tools.
- Excellent written and verbal communication skills, with a keen eye for detail and the ability to convey complex ideas in a clear and concise manner.
- Experience with customer communication platforms, CRM systems, and social media management.
- Demonstrated ability to lead cross-functional teams and drive consensus among stakeholders.
- Analytical mindset with the ability to leverage data to inform decision-making and measure the effectiveness of customer experience initiatives.
- Strong communication, organization, and presentation skills along with the ability to manage competing priorities in a fast-paced environment are required.
- Knowledge of UX/UI principles and methodologies is a plus.

About Metergy Solutions Inc. (“Metergy”)
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise, and global reach.
Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

  • Manager, Customer Experience

    5 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Role**: Manager, Customer Experience (L3) **Status**: Full Time **Reports to**: Director, Customer Experience & Onboarding **Location**: Toronto Office (Markham) About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of...

  • Customer Experience Manager

    3 weeks ago

    Markham, Ontario, Canada Hyundai Full time

    Welcome to Hyundai Canada - a dynamic and innovative company that is shaping the future of the automotive industry. We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Manager.In this role, you will be responsible for developing and implementing lead management programs to increase customer engagement and...

  • Social Media Manager

    2 months ago

    Markham, Canada Social Media Manager] Full time

    About Us:At Dum Pukht, we bring the rich culinary heritage of India to life through an exquisite fine dining experience. Known for our authentic flavors and meticulous preparation, we aim to create memorable moments for our guests. As we continue to expand, we are seeking a creative and enthusiastic Social Media Manager to join our growing team and elevate...

  • Customer Experience Manager

    1 week ago

    Markham, Ontario, Canada Maple Supply Chain Management Inc Full time

    About the RoleMaple Supply Chain Management Inc is seeking an experienced Customer Experience Manager to join our team. In this role, you will be responsible for establishing work schedules and procedures, examining and verifying the accuracy of work, identifying workers' training needs, preparing and submitting reports, training staff/workers in job duties,...

  • Senior Customer Experience Manager

    1 week ago

    Markham, Ontario, Canada Allergan Aesthetics Full time

    OverviewAllergan Aesthetics is a leading company in the aesthetic medicine industry, dedicated to empowering confidence for consumers and customers. We are seeking a highly skilled Senior Customer Experience Manager to join our team in Markham, Ontario.Job DescriptionWe are looking for an experienced Customer Service Operations Lead to supervise a team of...

  • Customer Experience Ambassador

    1 month ago

    Markham, Ontario, Canada Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Customer Experience Ambassador to join our team at Marriott International, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProvide warm and welcoming service to guests, ensuring their...

  • Social Media Manager

    2 months ago

    Markham, Canada Social Media Manager] Full time

    About Us:At Dum Pukht, we bring the rich culinary heritage of India to life through an exquisite fine dining experience. Known for our authentic flavors and meticulous preparation, we aim to create memorable moments for our guests. As we continue to expand, we are seeking a creative and enthusiastic

  • Customer Experience

    2 months ago

    Markham, Canada Enghouse Full time

    Enghouse Interactive is seeking a highly motivated and customer-focused professional to join our team as a **CX and Renewals Specialist**. In this role, you will be instrumental in providing exceptional support to our B2B clients, assisting with product renewals, and fostering long-term relationships. You will work closely with our sales, support, and...

  • Customer Experience Specialist

    1 month ago

    Markham, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Customer Experience Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The successful candidate will be responsible for providing timely and professional responses to...

  • Manager Business Development and Customer Experience Management

    2 weeks ago

    Markham, Canada Hyundai Canada Full time

    We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional...

  • Customer Experience Associate

    1 month ago

    Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide personalized customer service and support...

  • Customer Experience Specialist

    2 months ago

    Markham, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Markham, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...

  • Customer Experience

    2 months ago

    Markham, Canada Tomauri Inc. Full time

    **Job Overview** We are seeking a PC gaming enthusiast with a passion for providing great customer experiences to join our dynamic team in the role of **Customer Experience & Community Specialist**. This hybrid role is perfect for someone who loves PC gaming and has a knack for building relationships with customers both online and offline. You will be the...

  • Multilingual Customer Experience Coordinator

    2 weeks ago

    Markham, Ontario, Canada Hyundai Full time

    About the RoleWe are seeking a highly skilled Multilingual Customer Experience Coordinator to join our team at Hyundai Auto Canada Corp. Based out of our Markham, ON head office, this position will be responsible for delivering exceptional customer service skills to both internal and external customers.Key ResponsibilitiesRespond and document all customer...

  • Seasonal Customer Experience Representative

    6 months ago

    Markham, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Product and Customer Experience Specialist

    5 months ago

    Markham, Canada Max Advanced Brakes Full time

    **Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...

  • Product and Customer Experience Specialist

    6 months ago

    Markham, Canada Max Advanced Brakes Full time

    **Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...

  • Product and Customer Experience Specialist

    6 months ago

    Markham, Canada Max Advanced Brakes Full time

    **Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...

  • Customer Experience Associate

    1 week ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a skilled Customer Experience Associate to join our Canadian Banking Branch network. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesTaking a proactive approach to understanding our customers' needs and...

  • Customer Experience Expert

    2 weeks ago

    Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DescriptionWe are seeking a highly skilled Customer Experience Expert to join our team at The Toronto-Dominion Bank (Canada). As a Customer Experience Expert, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Deliver Legendary Customer Service: Provide friendly support to customers through...