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Business Development Manager
2 months ago
We are a leading provider of innovative solutions for businesses in North America. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.
Job OverviewThis role offers an exciting opportunity to work as a Client Success Manager at Metergy Solutions, Inc. The successful candidate will be responsible for developing strong business-to-business relationships with a portfolio of clients and collaborating with cross-functional teams to deliver client-focused solutions.
Key Responsibilities- Account Growth Strategies: Support Metergy in the development and execution of account growth strategies, identifying opportunities to increase revenue and enhance customer satisfaction.
- Client Communication: Maintain regular contact with clients to gauge satisfaction, offer assistance where possible, and provide tailored reports, project plans, and value-added programs as required.
- Process Improvement: Collaborate with internal and external stakeholders to improve and document existing and new processes, ensuring seamless communication and efficient service delivery.
- Subject Matter Expertise: Attend client meetings, represent Metergy as a subject matter expert, and ensure timely resolution of all inquiries.
- Special Projects: Participate in special projects, initiatives, sales calls, and other opportunities assigned by management.
- Education: University/College preferred or equivalent work experience in a related field.
- Experience: Minimum 5 years' experience in a customer service role with a business-to-business focus.
- Skills: Excellent written and verbal skills, ability to prioritize, solve, and escalate challenges or opportunities, strong decision-making and analytical skills, proficiency with MS Office (Word, Excel, PowerPoint), and exposure to CRM databases (Salesforce and CC&B).
The estimated annual salary for this position is $85,000-$115,000, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
