Manager, Customer Experience
4 months ago
**Role**: Manager, Customer Experience (L3)
**Status**: Full Time
**Reports to**: Director, Customer Experience & Onboarding
**Location**: Toronto Office (Markham)
About Metergy Solutions Inc. (“Metergy”)
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
**Role Overview**:
**Key Responsibilities**:
- Champion customer journey mapping initiatives to identify pain points and opportunities for improvement throughout the customer lifecycle.
- Review and maintain all external customer communication standards and templates to ensure alignment with brand guidelines and messaging principles.
- Collaborate with cross-functional teams to make recommendations for enhancing user experience for the Metergy customer portal, driving improvements based on usability testing and feedback.
- Develop and implement strategies to ensure a consistent voice and tone across all customer-facing communications and interactions.
- Collaborate with internal teams to align customer experience initiatives with broader organizational goals and objectives.
- Analyze customer feedback and metrics to identify trends, opportunities, and areas for improvement in the customer experience.
- Foster a culture of continuous improvement and excellence in customer service.
- Stay current on industry trends and best practices in customer experience management, incorporating new insights and technologies into Metergy's customer experience strategy.
- Strategic thinker with a passion for driving customer-centric initiatives and delivering exceptional experiences.
- Other duties, as assigned.
**Qualifications**:
- Bachelor's degree in Marketing, Business Administration, or related field.
- Proven experience (5+ years) in customer experience management or related roles
- Experience managing brand expression in a regulated industry is preferred.
- Strong understanding of customer journey mapping methodologies and tools.
- Excellent written and verbal communication skills, with a keen eye for detail and the ability to convey complex ideas in a clear and concise manner.
- Experience with customer communication platforms, CRM systems, and social media management.
- Demonstrated ability to lead cross-functional teams and drive consensus among stakeholders.
- Analytical mindset with the ability to leverage data to inform decision-making and measure the effectiveness of customer experience initiatives.
- Strong communication, organization, and presentation skills along with the ability to manage competing priorities in a fast-paced environment are required.
- Knowledge of UX/UI principles and methodologies is a plus.
-
Manager - Customer Experience
5 months ago
Markham, Canada Metergy Solutions Inc. Full time**Role**: Manager, Customer Experience (L3) **Status**: Full Time **Reports to**: Director, Customer Experience & Onboarding **Location**: Toronto Office (Markham) **Role Overview**: **Key Responsibilities**: - Champion customer journey mapping initiatives to identify pain points and opportunities for improvement throughout the customer lifecycle. - Review...
-
Social Media Manager
3 weeks ago
Markham, Canada Social Media Manager] Full timeAbout Us:At Dum Pukht, we bring the rich culinary heritage of India to life through an exquisite fine dining experience. Known for our authentic flavors and meticulous preparation, we aim to create memorable moments for our guests. As we continue to expand, we are seeking a creative and enthusiastic Social Media Manager to join our growing team and elevate...
-
Customer Experience Specialist
4 weeks ago
Markham, Ontario, Canada Enghouse Systems Full timeCustomer Experience SpecialistEnghouse Interactive is seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Specialist. In this role, you will be instrumental in providing exceptional support to our customers, assisting with product renewals, and fostering long-term relationships.Key Responsibilities:Build and...
-
Customer Experience Specialist
4 weeks ago
Markham, Ontario, Canada Enghouse Systems Full timeCustomer Experience SpecialistEnghouse Interactive is seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Specialist. In this role, you will be instrumental in providing exceptional support to our customers, assisting with product renewals, and fostering long-term relationships.Key Responsibilities:Build and...
-
Customer Experience Ambassador
2 months ago
Markham, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store.Key ResponsibilitiesSupport Store Operations: Assist with...
-
Customer Experience Ambassador
2 months ago
Markham, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store.Key ResponsibilitiesSupport Store Operations: Assist with...
-
Customer Experience Ambassador
2 months ago
Markham, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience and contributing to the success of our store.Key ResponsibilitiesSupport Store Operations: Assist with...
-
Customer Experience Ambassador
2 months ago
Markham, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience and contributing to the success of our store.Key ResponsibilitiesSupport Store Operations: Assist with...
-
Customer Experience Coordinator
1 month ago
Markham, Ontario, Canada Hyundai Full timeCustomer Experience CoordinatorHyundai Auto Canada Corp. is a leading automotive brand in Canada, committed to providing world-class products and exceptional customer experiences. We are seeking a highly skilled Customer Experience Coordinator to join our team in Markham, Ontario.Key Responsibilities:Respond to customer inquiries and concerns in a timely and...
-
Customer Experience Ambassador
1 week ago
Markham, Ontario, Canada Marriott International, Inc Full timeJob SummaryWe are seeking a skilled Customer Experience Ambassador to join our team at Marriott International, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProvide warm and welcoming service to guests, ensuring their...
-
Customer Experience Associate
1 month ago
Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences, providing expert advice, and promoting our products and services.Key ResponsibilitiesProvide...
-
Customer Experience Associate
1 month ago
Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences, providing expert advice, and promoting our products and services.Key ResponsibilitiesProvide...
-
Digital Marketing Specialist
2 weeks ago
Markham, Ontario, Canada Social Media Manager] Full timeAbout Dum PukhtWe are a fine dining restaurant that brings the rich culinary heritage of India to life. Our mission is to create memorable moments for our guests through authentic flavors and meticulous preparation.Job DescriptionWe are seeking a creative and enthusiastic Social Media Manager to join our growing team and elevate our online presence. As a...
-
Digital Marketing Specialist
2 weeks ago
Markham, Ontario, Canada Social Media Manager] Full timeAbout Dum PukhtWe are a fine dining restaurant that brings the rich culinary heritage of India to life. Our mission is to create memorable moments for our guests through authentic flavors and meticulous preparation.Job DescriptionWe are seeking a creative and enthusiastic Social Media Manager to join our growing team and elevate our online presence. As a...
-
Social Media Manager
3 weeks ago
Markham, Canada Social Media Manager] Full timeAbout Us:At Dum Pukht, we bring the rich culinary heritage of India to life through an exquisite fine dining experience. Known for our authentic flavors and meticulous preparation, we aim to create memorable moments for our guests. As we continue to expand, we are seeking a creative and enthusiastic
-
Digital Marketing Specialist
2 weeks ago
Markham, Ontario, Canada Social Media Manager] Full timeAbout UsDum Pukht is a fine dining restaurant that brings the rich culinary heritage of India to life. Our mission is to create memorable moments for our guests through authentic flavors and meticulous preparation.Job DescriptionWe are seeking a creative and enthusiastic Social Media Manager to join our team and elevate our online presence. As a Social Media...
-
Digital Marketing Specialist
3 weeks ago
Markham, Ontario, Canada Social Media Manager] Full timeAbout UsDum Pukht is a prestigious fine dining brand that brings the rich culinary heritage of India to life through an exquisite experience. Our mission is to create memorable moments for our guests by serving authentic flavors and meticulous preparation.Job DescriptionWe are seeking a creative and enthusiastic Social Media Manager to join our growing team...
-
Digital Marketing Specialist
3 weeks ago
Markham, Ontario, Canada Social Media Manager] Full timeAbout UsDum Pukht is a prestigious fine dining brand that brings the rich culinary heritage of India to life through an exquisite experience. Our mission is to create memorable moments for our guests by serving authentic flavors and meticulous preparation.Job DescriptionWe are seeking a creative and enthusiastic Social Media Manager to join our growing team...
-
Customer Experience Associate
3 weeks ago
Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, handling a broad range of customer transactions, and promoting products and services to meet customer needs.Key ResponsibilitiesProvide exceptional...
-
Customer Experience Associate
3 weeks ago
Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, handling a broad range of customer transactions, and promoting products and services to meet customer needs.Key ResponsibilitiesProvide exceptional...