Automotive Collision Field Operations Manager

2 months ago

Toronto, Ontario, Canada CSN Collision Full time

Headquartered in Oakville, Ontario, CSN Collision "CSN" was founded in 2002 by a group of four successful collision repair owners to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is the market leading collision repair network in Canada with more than 200 locations across the country providing safe high-quality collision and auto body repairs to get Canadians back on the road with confidence.

The Field Operations Manager – Central Ontario (FOM – Central Ontario) is the primary point of contact for CSN Licensees within the Central Ontario region. The position reports directly to the GM – EC and will work with other FOMs and FTAs in Eastern Canada. The FOM will work with other departments within CSN to help licensees grow and perform within their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools.

What you will do in this role: (Primary Objectives)

  • Primary point of contact for CSN Licensees in the Atlantic Region
  • Understand store needs and ensure that these needs are met.
  • Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System;
  • Overall business growth and performance
  • Performance on insurance programs
  • Utilization of vendors, marketing programs, software, training, and other components of the CSN System
  • New and upcoming CSN initiatives
  • Review of outstanding issues and / or new issues
  • Identification of one or two strategic action items and expected timing
  • Lead virtual and in person regional meetings, to occur up to six times per year and assist with CSN annual conference.
  • Work with the GM-EC to identify strategies to help licensees get the most out of the CSN System.
  • Resolve store concerns, and high urgency issues.
  • Report progress and activity to the GM – EC monthly, providing summaries on the following topics:
  • Cases and action items more than 30 days old
  • Challenges engaging with stores.
  • KPI performance vs. target

Requirements

  • Minimum 5 years of management experience in the collision repair industry
  • Post-secondary education in a business or field related to the collision repair industry.
  • Completion of recent professional development courses in management, leadership, or industry related topics.
  • Must always have a valid driver's license and in good standings, per transport Canada requirements.
  • Must have Intermediate level of Microsoft Office suite
  • Completion of recent professional development courses in management, leadership, or industry related topics
  • Clear oral and written communication skills in both English and French is an asset

Who You Are:

  • Leadership Ability: Strong leadership skills with the ability to adapt to change
  • Communication style: Tactful, clear, and empathetic communicator
  • Analytical skills: Strong analytical ability with attention to detail, with logical and organized thinking
  • Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
  • Decision Making: The ability to make decisions independently, while understanding when to solicit another opinion
  • Accountability: Being accountable for their own commitments and deliverables, as well as those of colleagues
  • Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously
  • Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
  • Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
  • The ideal candidate has an engaging personality, is confident, has Integrity, and is not afraid to take initiative

Travel requirement: Must be able to travel up to 50% of the time. Overnight stay may be required as required.

Work Environment:

  • The environment for this role is fast paced and complex, involving urgent timelines, multiple competing priorities and managing numerous stakeholders.
  • Success candidate will be required to work out of their home office and have access to a personal vehicle.
  • From time to time, candidate must be able to work weekends or afterhours to support shops.

Benefits

  • We offer a competitive total compensation package for this full-time permanent position.
  • A growing organization with an entrepreneurial culture and growth mindset
  • A diverse and growing team of enthusiastic people from different backgrounds

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

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