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Automotive Field Operations Manager
2 months ago
CSN Collision is seeking a highly skilled and experienced Automotive Collision Field Operations Manager to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our licensees in the Central Ontario region.
Key Responsibilities- Primary Point of Contact: Serve as the primary point of contact for CSN Licensees in the Central Ontario region, providing timely and effective support to meet their needs.
- Store Support: Meet with each store on a quarterly basis to ensure they are getting the most out of the CSN System, focusing on business growth and performance, insurance programs, vendor utilization, marketing initiatives, and new CSN initiatives.
- Performance Monitoring: Review outstanding issues and identify strategic action items, providing regular progress reports to the GM-EC.
- Leadership and Collaboration: Lead virtual and in-person regional meetings, work with the GM-EC to identify strategies for licensees to maximize the CSN System, and resolve store concerns and high-priority issues.
- Reporting and Communication: Provide monthly reports to the GM-EC, summarizing cases and action items over 30 days old, challenges engaging with stores, and KPI performance versus targets.
- Management Experience: Minimum 5 years of management experience in the collision repair industry.
- Education and Training: Post-secondary education in a business or field related to the collision repair industry, with recent professional development courses in management, leadership, or industry-related topics.
- Communication and Leadership: Strong leadership skills, clear oral and written communication skills in both English and French, and the ability to adapt to change.
- Technical Skills: Intermediate level of Microsoft Office suite and a valid driver's license.
The environment for this role is fast-paced and complex, involving urgent timelines, multiple competing priorities, and managing numerous stakeholders. The successful candidate will work out of their home office and have access to a personal vehicle, with occasional weekend or after-hours work required to support shops.
Benefits- Competitive Compensation: A competitive total compensation package for this full-time permanent position.
- Entrepreneurial Culture: A growing organization with an entrepreneurial culture and growth mindset.
- Diverse Team: A diverse and growing team of enthusiastic people from different backgrounds.
