Automotive Collision Advisor

3 weeks ago

Toronto, Ontario, Canada AWIN Group of Dealerships Full time

Are you ready to contribute to a leading name in the automotive industry? At AWIN, we pride ourselves on being a top-tier network of luxury automobile dealerships and state-of-the-art collision centers. Our commitment to excellence is reflected in our values, which prioritize integrity and the highest ethical standards in all our operations.

Position Overview

The Collision Centre Advisor plays a crucial role in assessing vehicles and providing estimates for necessary repairs and enhancements. This position demands a high level of expertise and the ability to thrive in a fast-paced environment.

Key Responsibilities

  • Engaging with clients to understand their needs and concerns.
  • Offering expert advice and recommendations regarding vehicle maintenance and repairs.
  • Calculating the costs and timelines for vehicle repair and upgrades.
  • Collaborating with technicians and various departments to ensure smooth operations.
  • Ensuring all repair work meets quality standards and is completed efficiently.
  • Staying informed about market trends, pricing, and competitor strategies.
  • Adhering to industry safety regulations and standards.
  • Responding to customer inquiries and managing phone communications.
  • Achieving set targets and objectives.
  • Participating in training sessions for new products as necessary.

Essential Skills and Attributes

The ideal candidate for the Collision Centre Advisor position will possess the following qualities:

  • Integrity and empathy towards customers' issues.
  • Trustworthiness and a likable demeanor.
  • Strong organizational skills and attention to detail.
  • Ability to identify issues and follow through on resolutions.
  • Dependability and a sense of responsibility.
  • Creativity in problem-solving.
  • Enthusiasm and a strong work ethic.

Qualifications

  • High school diploma or equivalent.
  • Valid driver's license.
  • Clear driving record.
  • Experience in a collision center with estimating skills.
  • Proven time management and organizational abilities.
  • Ability to work effectively under pressure.
  • Excellent customer service skills, both verbal and written.
  • Ability to work collaboratively and independently.
  • Familiarity with automotive functionalities.
  • Experience with relevant software tools.

Personal Qualities

  • Motivated and focused with leadership capabilities.
  • Results-oriented mindset.
  • Team-oriented with strong communication skills.
  • Ability to negotiate and mediate effectively.
  • Strong attention to detail and professionalism.
  • Confidentiality and ethical conduct.
  • Excellent interpersonal skills and team-building abilities.
  • Strong time management skills.
  • Honesty and a strong work ethic.
  • Self-driven with minimal supervision.

AWIN is dedicated to fostering an inclusive workplace that complies with accessibility standards. We welcome applicants who may require accommodations during the recruitment process.

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