Property Manager

1 month ago

Toronto, Ontario, Canada OTT Financial Full time

OTT Properties & Development Group, a member company of OTT Financial Group, is a fast-growing developer converting OTT's vast land reserves in Ontario into commercial, residential, and industrial properties.

OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 10,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.

We are looking for a Property Manager (Residential and Commercial) to support our business growth in Toronto. The Property Manager reports to and supports the SVP/GM in management of the real estate assets of OTT Properties and Development Group. As the Property Manager, you will oversee the Property Management and Leasing functions and support the GM as required with strategic growth initiatives for OTT Properties and Development Group. #LI-Onsite

What's in it for you:

  • Competitive Payrate
  • Extended Health, Dental, and Vision Benefits
  • Life and Disability Insurance
  • Performance Bonus
  • Vacation Leave
  • Centrally located modern and spacious offices close to Eglinton and Leslie
  • Free use of onsite Gym and Sports Facilities, and regular Company Social Events
  • Learning and Professional Development Support
  • A chance to work in a dynamic, collaborative, progressive and high performing team.
  • Community involvement through the annual Terry Fox Run
  • Tremendous opportunities for Growth and Development

How you will contribute:

  • Tenant and Client Management:
    • Manage client and tenant escalations, complaints, and feedback with professionalism and courtesy.
    • Liaise with other departments in resolving tenant issues and addressing their needs.
    • Review and edit team email communication to ensure alignment with company guidelines and client expectations.
    • Serve as the primary point of contact for sensitive ongoing situations, ensuring timely resolution.
    • Manage the preparation of documents, including renewals, offers and leases, preparing lease abstracts and maintenance, inputting tenant information, and updating contracts, and lease terms.
    • Assist with rent collection and tenant account reconciliations.
    • Vet and onboard new handymen, contractors, and tradespeople, maintaining confidentiality of client information.
    • Negotiate and manage vendor contracts.
  • Business Development:
    • Cultivate relationships within the local community to enhance the brand presence and expand the client database.
    • Spearhead business development activities, identifying growth opportunities and strategic partnerships.
  • Team Management:
    • Onboard, train, and lead the property management team (including security, maintenance, and housekeeping) to deliver exceptional property management and leasing services.
    • Foster a collaborative environment by facilitating regular team meetings and addressing escalated issues promptly.
    • Conduct performance reviews, identify areas for improvement, and create development plans for property managers and leasing staff.
    • Coordinate training sessions related to internal processes, including compliance with the Residential Tenancies Act and Landlord Tenant Board guidelines.

What you bring to the table:

  • Minimum of 5 years' experience in property management (residential and commercial properties)
  • Must have previous experience in managing and leading teams.
  • Diploma or Bachelor's Degree in Property Management or related programs
  • Strong understanding of the Residential Tenancies Act and Landlord Tenant Board (LTB)
  • Able to work independently, manage your own schedule, and stay organized.
  • Able to multi-task and balance competing demands from both clients and management.
  • Work well in high-pressure environments and meet deadlines with minimal error.
  • Able to think critically and creatively when solving problems.
  • Professional and proficient written and verbal communication
  • Extremely dependable & responsible
  • Pleasant personality and strong people skills for all personality types
  • Advanced knowledge of Microsoft Word and Microsoft Excel
  • Valid driver's license
  • Clean criminal record check

Visit our careers' page at and apply now.

OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected, and where every employee can realize their potential. We are committed to providing reasonable accommodation, if required, and will work with you to meet your needs. We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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