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Property Manager

4 months ago

Toronto, Ontario, Canada ONE Properties Limited Partnership Full time
Salary:

ONE Properties (ONE) is seeking a Property Manager to join our vibrant and fast-paced team in the Greater Toronto Area.

ONE is a privately-owned, integrated real estate investment firm that develops and manages a range of high-quality assets across Canada, creating value through an integrated service model. Since 1987, ONE has been creating value, empowering businesses and defining communities through our people, our partners and our properties. Visit to learn more about our company.

The Opportunity

The Property Manager position will appeal to a responsible individual who enjoys variety in management of operations and projects. This person will lead day-to-day operations at the designated property, implementing the business strategy and leading the staff who are responsible for administration, leasing, maintenance and resident services with overall responsibility for ensuring a high-quality resident experience. Responsibilities also include risk management, contributing to and adhering to property budgets, staff and contractor performance management and ensuring a high level of customer service is delivered and maintained at the property.

The Property Manager reports to the Regional Manager-Residential (or as otherwise designated).

Accountabilities

Operations

  • Assume overall accountability for the results and activities at the property, ensuring the efficient and effective operation of the business based on the agreed strategy.
  • Ensure the property is well maintained and managed in accordance with approved budgets and applicable laws and regulations.
    Assist in the preparation of the property budget and its execution through effective marketing, retention, expense control, and administration.
  • Obtain quotes and approve purchases for supplies and services as required within company policy.
    Coordinate and negotiate short-term contracts, ensuring performance and completion of work as expected (including janitorial and security personnel).
  • Manage and maintain the mandates for security ("Post Orders") and circulate to appropriate team members to ensure role clarity.
    Review and approve invoices for payment consistent with company policy and processes.
  • Conduct scheduled and impromptu inspections of the Property.
  • Conduct weekly vacant suite inspections.
  • Identify and manage risks, and ensure appropriate incident reporting.
  • Work in cooperation with the Construction and Service teams to successfully complete projects, including, but not limited to, capital improvement projects, conducting daily inspections.
  • Management enforcement of and compliance with the Residential Tenancies Act and the Tenancy Agreement when residents are in breach, including initiation of civil action if required.
  • Ensure operations records, files and documentation are maintained accurately, in a timely manner and in accordance with established procedures.
  • Ensure that the Fire Safety Plan is kept up to date, and that stated safety protocols are executed.
    Take the lead role on site in emergency situations.
  • Liaise with retail and office property management in this mixed-use property to ensure smooth operations between the areas and cooperative management of any shared facilities or amenities.
  • Oversee rent collection, accounts receivables and monthly financial reporting/practices.
  • Review and approve resident chargebacks/credits.Customer Service
  • Practice excellent resident relations (working with team leads) to ensure resident feedback and complaints are dealt with in a timely and professional manner, using excellent service and conflict resolution strategies when communicating with residents.
  • Monitor resident touch-point follow-up and feedback, taking service-recovery action if warranted.
    Oversee community communications, ensuring professionalism and consistency in messaging.
  • Participate in community events, as appropriate.

Leasing

  • Oversee leasing and make recommendations on pricing and incentive strategies to clients that align with market conditions and the approved leasing plan.
  • Monitor the leasing process, work with the Leasing Manager to analyze leasing reports and ensure reporting is accurate and up-to-date in real-time.
  • Ensure effective advertising strategies are in place to drive sufficient traffic to the property to meet business objectives.
  • Approve leasing commissions and bonuses.
  • Review weak applications recommended by the Leasing Manager and render a decision to approve or deny them.
  • Monitor the lease renewal process, negotiate renewals with residents, and make recommendations for deviation of rent increase amounts if warranted.
  • Establish comprehensive knowledge of the residential community, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided.
  • Work with the Service team to ensure all vacant suites are continually in market-ready condition.
  • Ensure all move-ins are properly scheduled and conduct or oversee move-in inspections.
  • Attend Resident Orientation Events.
  • Monitor RENTCafe, the property website and ILS Listings to ensure content is current and accurate.
  • Maintain the customer database to ensure all leads are responded to and that there is appropriate follow-up activity.

Customer Service

  • Practice excellent resident relations (working with team leads) to ensure resident feedback and complaints are dealt with in a timely and professional manner, using excellent service and conflict resolution strategies when communicating with residents.
  • Monitor resident touch-point follow-up and feedback, taking service-recovery action if warranted.
  • Oversee community communications, ensuring professionalism and consistency in messaging.
  • Participate in community events, as appropriate.

Human Resources

  • Motivate, coach and supervise staff using ONE's performance management program.
  • Oversee day-to-day operational activities, quality and efficiency of work and cohesive handoff of responsibilities among the property teams.
  • Schedule staff shifts and ensure adequate coverage for vacation and leave absences.
  • Ensure all teams are appropriately staffed and trained.
  • Monitor activity and services provided by the Resident Services, Maintenance, and Leasing teams.
  • Schedule and facilitate regular staff meetings.
  • Oversee the work, and the training and development of direct reports.

Qualifications

  • Education - Combination of 5 years' experience in a supervisory leadership role having responsibility for achieving key business metrics with relevant post-secondary education in business administration, hospitality and/or real estate education preferred. High school diploma supplemented with related post-secondary education, hospitality and/or customer service education. Thorough understanding of the Residential Tenancies Act, Ministerial Regulations and related legislation. Licensed Real Estate Associate in the Province of Ontario an asset.
  • Experience – Minimum of 5 years experience in the residential property management industry and/or management level experience in the hospitality industry experience preferred. Minimum of 5 years demonstrated success in a supervisory leadership role, leading multi-faceted teams.
  • Relationship/Leadership Skills - able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents and the public; self-motivated, professional and flexible; able to motivate, empower and coach/counsel team members in the achievement of performance goals; professional phone manner; mature and self-motivated team player with good conflict- resolution skills; committed to personal growth and integrity aligned with company objectives; ability to exercise confidentiality.
  • Organizational/Multi-Task Skills – Ability to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities and adapt to new ideas and constant changes; results-oriented, detail-oriented and accurate.
  • Communication Skills – Ability to effectively communicate with a diverse range of individuals with varying cultural backgrounds. Effective presentation and influencing skills, with the ability to communicate logical arguments to support business cases and decision-making. Excellent writing skills, able to communicate messages to varying audiences. Able to deliver messages and facilitate difficult conversations with diplomacy and tact.
  • Decision-Making Skills – Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.
  • Availability - Flexibility to work month-end, regardless of weekend or statutory holiday status. Willing to be available for after-hours callouts in emergency or unavoidable situations.
  • Computer Skills - Proficient in a variety of computer software packages, including Microsoft Office and property management/accounting programs, with preference given to Yardi experience.
  • Police Clearance – A criminal verification check is required for employment.

What We Offer

  • Opportunities to develop and grow in your career, along with competitive pay and benefits
  • Team-oriented colleagues who share the same core values around collaboration, alignment and integrity, with a strong spirit of collegiality
  • Strong focus on client relationships
  • Growing company with offices and properties across Canada
  • A commitment to strengthen the communities where we operate

How to Apply

If you have the skills, qualifications and expertise, and want to join our growing team, please submit your resume, cover letter and salary expectations using the following job posting link: or visit the Careers page on our website

This job description is a summary of the key position requirements and is not a comprehensive listing. Additional responsibilities, duties and skills may be required for the position.

Salary for this position will be commensurate with the candidate's experience.

Incomplete applications will not be considered. Posting will remain open until a suitable candidate is found.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.