Online Coordinator

1 week ago


Toronto, Ontario, Canada Capital Group International Inc. Full time
I can succeed as a Senior Coordinator at Capital Group."

Experienced customer-centric front of house/hospitality/concierge professional with excellent communication and interpersonal skills based in our Toronto location and remote support of our Montreal location .

This position does require you to work in office 5 days a week. On occasion, you may have the flexibility to work remote on Friday, based on the demand of the role.

This position within Office Services p rovides site leadership and manages site hospitality services (e.g., and operations (facilities maintenance, moves, health and safety, physical security etc.) Office Services mission is to provide business driven support to our site that is cost-effective, innovative, flexible, and responsive to change.

Office Services Associates are stewards of Capital Group's physical environment and providers of premium support services to Capital's business units, core values, and culture.

Daily operational support for the site, which includes reception coverage, visitor services, meeting setups, Break room maintenance and supply management, office supply management, shipping & receiving and timely responsiveness to customer requests to ensure that all associates and visitors receive an exceptional client experience.

May include client support for Senior associates and visitors as needed to support business units.

Vendor oversight & facilities management: Develops initial contractual agreements, reviews, analyzes and negotiates contract changes with both internal associates and external vendors, while recognizing budget, costs, and scope.

Minimizes risks and resolves issues.
Makes recommendations to manager concerning contract elements, while staying consistent with strategic business objectives.

Develops and maintains effective professional relationships with key internal customers, business units and colleagues within their local site and cross-site.

Including supply ordering, mailroom management/organization, invoice reconciliation, support to our Safety programs including training in AED, CPR, First Aid and Ergonomics.

responsible for making decisions in the moment to keep others safe and reduce risk to Capital and the business.

May actively participate in and/or lead various projects with significant impact to associate engagement and/or fulfilling business needs.
Builds relationships and works collaboratively with cross-site with other Office Services Subject Matter Experts in assigned areas.

Main point of liaison with event and meetings specialists, meetings team, catering contractor, AV engineering and key stakeholders to ensure best in class execution of all onsite meetings and events.

detailed knowledge of business units and their needs within their specific site(s).
Handle client complaints and conflicts professionally, seeking prompt resolution and escalate when necessary.
Handle client complaints and conflicts professionally, seeking prompt resolution and escalate when necessary.
You can demonstrate the ability to lead projects autonomously.

Technical Skills:
~ Ability to multi-task, project manage and stay organized.

Data Analysis:
Utilize data and feedback to identify issues/trends and makes recommendations for improvement, implementing changes as needed.

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment.

As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Our shared values of integrity, client focus, long-term view , diverse perspectives and community inspire our associates every day.

And our retirement plan is a standout in any industry.
Our thorough package of benefits can support you at every stage of your life.
We have a hybrid schedule that lets our associates find a balance between home and office.

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