Director of Online Content

1 week ago

Toronto, Ontario, Canada Scotiabank Full time
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Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank.

We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too.

Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

Oversees the overall Cash Management value proposition across North America, Caribbean, and Central America to ensure alignment, coordination, consistency, and scalability of investments, product road maps, and end user experiences on key projects within the portfolio.

As a centralized point of contact for the Product team and key stakeholders, the incumbent will be responsible for delivering a consolidated vision across the cash management team and leading communication plans and change management activities to drive desired outcomes.

This will include benefit realization resulting from changes made to products, processes, policies, systems, technology, and organizational structure.

Supports the Vice President, Cash Management, North America, Caribbean, and Central America, to define the strategic direction, management, and execution of priority initiatives for the Cash Management portfolio
Partners with Product leaders and key stakeholders across markets on complex projects to drive successful outcomes by ensuring strategic alignment and consistent approach
Utilizes key messages, impact assessments, industry insights and benefits to prepare communication materials and presentations to support the design, development, and delivery of projects; Provides guidance on required change management strategies utilizing data, market insights, and a keen understanding of the business to validate recommendations
Leads and drives a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge

Coordinates activities and identifies dependencies with other key stakeholders to operationalize a fully functioning product strategy, including Technology, Support Functions, Global Communications, Training & Learning, etc.

Applies a change management process to create a strategy to support adoption of the changes required by a project or initiative based on a change impact assessment
Provides day-to-day management of change management plans, including working with the business line communication and training teams to deliver effective materials to partners
Manages relationship with internal partners (e.g., to ensure line of site to upcoming initiatives requiring integration, communication, and change management support
The Director works independently, receiving direction from the Vice President, North America, Caribbean, and Central America Cash Management. This is a highly dynamic environment and the incumbent is expected to manage multiple projects while quickly adapting to evolving business priorities, while ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures
5+ years of management experience, including in Product management or Strategy role(s).
Undergraduate degree (or equivalent diploma) required; graduate degree an asset; Thorough knowledge of the Transaction Banking marketplace, customer segments, and the Bank's relative competitive position within those market areas
Strong facilitator, with the ability to lead team of senior contributors to overall objectives

Work in a standard office-based environment; That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.


With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role.

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