Coordinator, Online Services

7 days ago

Toronto, Ontario, Canada ACCES Employment Full time

Coordinator, Online Services:

Contract Length:
Until Dec. 1, 2023, with possibility of extension

Location:

Flexible:

ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 42,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over 35 customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.

We are looking for skilled talent who thrive in a flexible and innovative environment. ACCES offers an excellent benefits package, a RRSP matching program, and an Employee & Family Assistance Program.


The position of Coordinator, Online Services will report to the Director, Data Governance and Application Services as part of the Online Services team.

This position will also provide support to the Connecting Newcomers to Good Jobs (Afghan Stream) program and have a dotted line reporting to the Manager of this program.

This position will support the preparation and execution of hiring events that the aforementioned program hosts on the Brazen platform.

This position will also play an important role in ensuring the ongoing success of an AI-based virtual client service tool in ACCES' service delivery process.

This is a non-unionized position.

Duties and Responsibilities:

  • Coordinate and provide live support for networking events and virtual hiring events for the Connecting Newcomers to Good Jobs (Afghan Stream) program that takes place on the Brazen platform, including preevent preparation sessions with other team members, employers, and job seekers.
  • Provide training and develop guides to ensure staff across programs are able to independently use several virtual tools, including but not limited to Brazen and SparkHire.
  • Work closely with the Manager and Employer Liaison from the Connecting Newcomers to Good Jobs (Afghan Stream) program to set up Brazen events, provide technical support during demos and live events, and produce postevent reports.
  • Triage inquiries from VERA (Virtual Employment and Resource Attendant) to programs.
  • Support program teams to attend to client inquiries from VERA through notifications and training; flag trends; contribute to the ongoing collection of relevant VERA data.
  • Conduct monthly reviews of VERA responses to user inquiries and remediate the learning model to improve future performance.
  • Test VERA following changes.
  • Take ownership of the platforms in their portfolio by identifying new features, analyzing staff and client usage and trends, and proactively identifying solutions.
  • Other duties as assigned including staff supervision, support of site activities, evening supervisor shift rotation, and support of other managers/activities, as required.
***:

Qualifications:

An organized self-starter with experience and/or education in the following areas:

  • Post-Secondary Degree or diploma in a related field is an asset.
  • Conducting online events on the Brazen platform is an asset.
  • Proficient in various online platforms and adapts quickly to new technology.
  • Ability to absorb new ideas and concepts quickly and to ensure they are clearly communicated to an audience.
  • Strong interpersonal skills to work effectively in a diverse environment.
  • Experience in training adults and developing written guides.
  • Excellent English verbal and written communication skills.
  • Knowledge of employment services is an asset.
  • Exceptional planning, organization, and problemsolving skills; must be proactive and have a sense of urgency.
  • Experience working in a MSOffice environment; familiarity with database management programs (eg., Salesforce).
  • Ability to travel between all ACCES Employment locations, program delivery locations, partner and employer organizations, across the GTA, as needed.

Please Note:

We thank all applicants for their interest; however only those selected for an interview will be contacted.

  • This position will be posted until it is filled. We will be reviewing resumes as they are submitted._

Accessibility and Accommodation:
ACCES Employment is also committed to developing inclusive, barrier-free selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be addressed confidentially.

MvsO7UCA8r

  • Online Math Tutor

    7 days ago

    Toronto, Ontario, Canada Canada Online Tutoring Inc. Full time

    Canada Online Tutoring Inc. is a Canada-based tutoring company that offers professional private one-on-one tutoring services to students of all levels. Our mission is to provide the highest quality tutoring services to help students achieve their academic goals.Qualifications: Caring, patient and passionate for teaching Strong communication skills with...

  • Online Coordinator

    7 days ago

    Toronto, Ontario, Canada Drake International Full time

    Drake International is seeking an experienced and proactive Leadership Team Coordinator to provide administrative support to the Senior Leadership Team. The successful candidate will play a critical role in facilitating the Senior Leadership Team's productivity, ensuring smooth operations, and contributing to the overall success of the organization. ...

  • Online Gathering Coordinator

    7 days ago

    Toronto, Ontario, Canada Onechurch Full time

    Responsibility DescriptionJob Title:Online Gathering CoordinatorPurpose Statement:To lead the online gathered expression of our community from passive attendance into full engagement with momentum-building corporate spiritual practices and timeless sacraments that help us to actively learn to live like Jesus.Reports to:Gatherings Directional Team...

  • Online Coordinator

    7 days ago

    Toronto, Ontario, Canada Symphony Senior Living Orleans Full time

    Job information Sorority Coordinator from the Company Symphony Senior Living Orleans , this latest Sorority Coordinator job vacancy is located in the city Orleans, ON located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Administrative field have been...

  • Knowledgebase & Online Support Coordinator, Contact Centre

    7 days ago

    Toronto, Ontario, Canada George Brown College Full time

    Competition Number: REQ 6126 TITLE: Knowledgebase & Online Support Coordinator, Contact Centre DIVISION: Office of the Registrar SALARY: Payband H, starting rate $ per hour HOURS: Monday to Thursday 9:30am to 5:30pm, Fridays 9:00am to 5:00pm HOURS PER WEEK: 35 LOCATION: 200 King STATUS: Full Time Support EFFECTIVE DATE: Immediately ...

  • Online Customer Service Specialist

    7 days ago

    Toronto, Ontario, Canada United Continental Holdings Full time

    United Continental Holdings is looking for a detail-oriented and independent Online Customer Service Specialist to join our team in Vancouver, British Columbia, Canada. As an Associate Level employee, you will be responsible for providing exceptional customer service to our online customers. Responsibilities:- Respond to customer inquiries via email, chat,...

  • Avp, Online Assortment

    7 days ago

    Toronto, Ontario, Canada Canadian Tire Corporation Full time

    What you'll doReporting to the Vice President of Digital, the **Associate Vice President of Online Assortment CTC All Banners** will help develop and execute CTCs online assortment strategy by growing the platforms vendor count and product offerings, driving increased web traffic and sales conversion, and developing vital partnerships with our Merchandising...

  • Online Coordinator

    7 days ago

    Toronto, Ontario, Canada Capital Group International Inc. Full time

    I can succeed as a Senior Coordinator at Capital Group." Experienced customer-centric front of house/hospitality/concierge professional with excellent communication and interpersonal skills based in our Toronto location and remote support of our Montreal location . This position does require you to work in office 5 days a week. On occasion, you may have the...

  • Client Services Coordinator

    7 days ago

    Toronto, Ontario, Canada Lumenus Community Services Full time

    Client Services CoordinatorNUMBER OF POSITIONS:2LOCATION:Hartsdale & McNicoll sites (Etobicoke and North York, ON)POSITION TYPE:Full-time Regular (37.5 hours/week)POSTING CLOSING DATE:July 31, 2023Interested in working with an amazing team that really cares? Then you should join Lumenus At Lumenus we illuminate a seamless pathway to optimal wellbeing for our...

  • Client Services Coordinator

    7 days ago

    Toronto, Ontario, Canada Lumenus Community Services Full time

    Client Services CoordinatorLOCATION:Hartsdale & McNicoll sites (Etobicoke and North York, ON)POSITION TYPE:Full-time Regular (37.5 hours/week)POSTING CLOSING DATE:September 8, 2023Interested in working with an amazing team that really cares? Then you should join Lumenus At Lumenus we illuminate a seamless pathway to optimal wellbeing for our clients. As one...

  • Analyst, Service Coordination

    7 days ago

    Toronto, Ontario, Canada WoodGreen Community Services Full time

    Employment Type:Full-time, Bargaining UnitWork Hours:35 hours/week**Work Setting: **Hybrid - Opportunity to Work Remotely after Orientation & Training PeriodSalary:External Rate: H7 - $54,104.79Internal Rate: H8 - $55,208.97Application Deadline:June 6th by 11:59 pmProgram Overview - Community Programs - Office of the VPWhat You Will Do Develop and implement...

  • Psychotherapist, Service Coordinator

    7 days ago

    Toronto, Ontario, Canada Lumenus Community Services Full time

    Psychotherapist, Service Coordinator (Early Years)LOCATION:Toronto, ONPOSITION TYPE:Full-Time Fixed Term (37.5 hours/week) - Anticipated 36 month contractPOSTING CLOSING DATE:May 20, 2024Lumenus Community Services is hiring one full-time fixed-term Psychotherapist Service Coordinator to join our Early Years portfolio on the Community Based Mental Health...

  • Psychotherapist, Service Coordinator

    7 days ago

    Toronto, Ontario, Canada Lumenus Community Services Full time

    Psychotherapist, Service CoordinatorLOCATION:Toronto, ONPOSITION TYPE:Full-time Regular (37.5 hours/week)POSTING CLOSING DATE:May 1, 2023In April 2020 Adventure Place, The Etobicoke Children's Centre, Griffin Centre and Skylark Children Youth & Families amalgamated to form Lumenus Community Services. The vision of Lumenus is to provide excellent, accessible...

  • Academic Services Coordinator

    7 days ago

    Toronto, Ontario, Canada York University Full time

    Purpose: The Academic Services Coordinator role contributes towards student success and retention in the Lassonde School of Engineering by efficiently organizing, coordinating, and administrating student academic petitions and appeals processes, as well as providing general student advising and support. Additionally, this role offers administrative support...

  • Digital Learning Coordinator

    7 days ago

    Toronto, Ontario, Canada COSTI Immigrant Services Full time

    Duties: Coordinates program activities with the language and skills instructors to ensure program targets are met. Provides intake, assessment and program placement for participants seeking digital skills training or jobspecific training in the fields of child care, food services or retail/customer service. Markets program information to participants,...

  • Psychotherapist, Service Coordinator

    7 days ago

    Toronto, Ontario, Canada Lumenus Community Services Full time

    Psychotherapist, Service CoordinatorLOCATION:Toronto, ONPOSITION TYPE:Full-time Regular (37.5 hours/week)POSTING CLOSING DATE:November 27, 2023In April 2020 Adventure Place, The Etobicoke Children's Centre, Griffin Centre and Skylark Children Youth & Families amalgamated to form Lumenus Community Services. The vision of Lumenus is to provide excellent,...

  • Transfer Services Coordinator

    7 days ago

    Toronto, Ontario, Canada ONCAT Full time

    Posting Details:Documents:Uploaded documents must be smaller than 1 MB.Only those select for further screening or an interview will be contacted.About the Position:The Transfer Services Coordinator will actively support stakeholders for front-line services and events for the Ontario transfer guide, ONCAT's pathway and transfer web portal ). Working under the...

  • Psychotherapist, Service Coordinator

    7 days ago

    Toronto, Ontario, Canada Lumenus Community Services Full time

    LOCATION:Toronto, ONPOSITION TYPE:Full-time Regular (37.5 hours/week)POSTING CLOSING DATE:April 3, 2024Lumenus is currently filling full-time permanent positions in a number of our programs in both the our Intensive (Day and Live In) Programs and Community Counselling Programs.Intensive (Day and Live In)Services:The positions have a focus within Lumenus' Day...

  • Client Services Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Oxford Learning Centres, Inc. Full time

    Client Services Coordinator WantedWant to add rockstar to your job title? Searching for more meaning in your career? Look no furtherWe know why you want to work in education, and we offer the opportunity to reach every single family who comes through our door. Oxford Learning York Mills is looking for a dynamic and motivated Client Services Coordinator with...

  • Systems Services Coordinator

    7 days ago

    Toronto, Ontario, Canada Lumenus Community Services Full time

    Systems Services CoordinatorLOCATION:Toronto, ONPOSITION TYPE:Full-time Regular (37.5 hours/week)POSTING CLOSING DATE:February 16, 2024Interested in working with an amazing team that really cares? Then you should join Lumenus At Lumenus we illuminate a seamless pathway to optimal wellbeing for our clients. As one of the largest mental health agencies in...