Recreation Facility Clerk

2 weeks ago

Richmond, Canada City of Richmond Full time


The City of Richmond is a diverse and dynamic community in pursuit of our vision
to be the most appealing, livable and well-managed community in Canada.

People l Excellence l Leadership l Team l Innovation
Imagine a career with the City of Richmond, a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity. We are a vibrant, diverse cosmopolitan city, supported by a strong economy and recognized as leaders in innovation and service delivery excellence. The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community.

Recreation Facility Clerk (Re-Post)


Overview
Join an exciting position within our Parks, Recreation and Culture division and contribute to fostering a healthier and more active community. You'll play a pivotal role in advancing the City's customer service goals, providing outstanding support to our diverse community, and ensuring service excellence by leading and motivating a dynamic Registration Call Centre team.

Examples of key responsibilities include, but are not limited to:

  • Providing customer service excellence to internal and external customers.
  • Providing accurate information, advice and referrals pertaining to parks, recreation, sport, arts, culture and heritage program opportunities.
  • Participating in planning, organizing, delivering, promoting and evaluating activities and services within a recreational facility and/or Registration Call Centre.
  • Planning, scheduling, assigning, mentoring, and providing direction and guidance to staff.
  • Providing leadership for the division, related to Recreation and Facility Booking System testing and training. 
  • Leading and/or supporting the functional aspects of the Recreation and Facility Booking System and other system functions, including the resolution of LANdesk cases.
  • Leading and/or supporting recruitment and training of auxiliary attendants.
  • Working with and supporting a supervisor with administrative detail and organizing and prioritizing office work.
  • Performing a variety of clerical, typing/word processing, time keeping, receptionist and cashiering activities.
  • Performing other duties as required.


Knowledge, Skills & Abilities:

  • Ability to courteously and effectively deal with the public in providing information and assistance regarding Parks, Recreation, Sports, and Arts, Culture and Heritage activities and programs.
  • Ability to provide effective customer service and to use appropriate tact to discuss problems in an effective manner.
  • Ability to perform cashiering duties accurately.
  • Ability to provide direction and guidance to others by assigning tasks and allocating work.
  • Ability to prioritize competing demands; work well under pressure; deal with stressful situations with professionalism.
  • Ability to understand and carry out oral and written instructions.
  • Ability to compose various types of standard and non-standard correspondence and reports.
  • Ability to provide guidance and resolution to the Registration Call Centre staff at facilities on point of sale, facility booking, online registration and programming concerns.
  • Ability to configure the Recreation and Facility Booking Software to meet the needs of the organization.
  • Ability to work both independently and interdependently while exercising sound judgement and initiative.
  • Ability to establish and maintain effective relationships with a variety of groups, businesses and association members.
  • Knowledge of clerical and record keeping procedures.
  • Knowledge of modern office practices and procedures.
  • Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
  • Knowledge of business English, spelling, punctuation and math.
  • Knowledge and skill in using City computer applications such as PeopleSoft (HCM), Xplor, Outlook and Microsoft programs; ability to use REDMS or a similar records management system.
  • Ability to successfully pass a Police Information Check.


Qualifications and Experience:
Completion of Grade 12 or equivalent supplemented by computer and keyboarding skills or an equivalent combination of training and experience may be considered.

Working Conditions:
Work is performed in an office environment.  May encounter a variety of customers and/or challenging situations.

The City of Richmond offers a competitive pay and benefits program, attractive incentives and a compressed work day schedule. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada,” please submit your application by following the instructions below:

The City of Richmond uses an applicant tracking system for candidates wishing to view and apply for available career opportunities. For further information regarding position details and to apply, please visit our website at www.chooserichmond.ca.

We are accepting applications until September 26, 2024

We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest. 

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