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Recreation Facility Coordinator
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Recreation Facility Clerk to join our Parks, Recreation and Culture division. As a key member of our team, you will play a vital role in providing exceptional customer service, leading and motivating a dynamic Registration Call Centre team, and ensuring service excellence in our recreational facilities.
Key Responsibilities
- Provide customer service excellence to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
- Provide accurate information, advice, and referrals pertaining to parks, recreation, sport, arts, culture, and heritage program opportunities, ensuring that customers have a positive experience.
- Participate in planning, organizing, delivering, promoting, and evaluating activities and services within a recreational facility and/or Registration Call Centre, ensuring that programs meet the needs of our diverse community.
- Plan, schedule, assign, mentor, and provide direction and guidance to staff, ensuring that they have the necessary skills and knowledge to provide exceptional customer service.
- Lead and/or support the functional aspects of the Recreation and Facility Booking System, including testing, training, and resolving issues.
- Lead and/or support recruitment and training of auxiliary attendants, ensuring that they are equipped to provide excellent customer service.
- Work with and support a supervisor with administrative details, organizing and prioritizing office work to ensure that tasks are completed efficiently and effectively.
- Perform a variety of clerical, typing/word processing, time-keeping, receptionist, and cashiering activities, ensuring that all tasks are completed accurately and on time.
Requirements
- Completion of Grade 12 or equivalent supplemented by computer and keyboarding skills or an equivalent combination of training and experience may be considered.
- Ability to work in an office environment, interacting with a variety of customers and/or challenging situations.
- Ability to provide effective customer service, using appropriate tact to discuss problems in an effective manner.
- Ability to perform cashiering duties accurately, handling cash, cheques, and credit card transactions.
- Ability to provide direction and guidance to others, assigning tasks and allocating work to ensure that goals are met.
- Ability to prioritize competing demands, work well under pressure, and deal with stressful situations with professionalism.
- Ability to understand and carry out oral and written instructions, composing various types of standard and non-standard correspondence and reports.
- Ability to provide guidance and resolution to the Registration Call Centre staff at facilities on point of sale, facility booking, online registration, and programming concerns.
- Ability to configure the Recreation and Facility Booking Software to meet the needs of the organization.
- Ability to work both independently and interdependently, exercising sound judgment and initiative.
- Ability to establish and maintain effective relationships with a variety of groups, businesses, and association members.
- Knowledge of clerical and record-keeping procedures, modern office practices, and procedures.
- Knowledge of business English, spelling, punctuation, and math, as well as the ability to use City computer applications such as PeopleSoft (HCM), Xplor, Outlook, and Microsoft programs.
- Ability to successfully pass a Police Information Check.
What We Offer
The City of Richmond offers a competitive pay and benefits program, attractive incentives, and a compressed workday schedule. If you are looking to make a difference and share our vision to be the most appealing, livable, and well-managed community in Canada, please submit your application by following the instructions below.
The City of Richmond uses an applicant tracking system for candidates wishing to view and apply for available career opportunities. For further information regarding position details and to apply, please visit our website at www.chooserichmond.ca.
We are accepting applications until September 26, 2024.
We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest.
