Recreation Facility Coordinator

5 days ago

Richmond, British Columbia, Canada City of Richmond Full time
Job Summary

The City of Richmond is seeking a highly skilled Recreation Facility Coordinator to join our Parks, Recreation and Culture division. As a key member of our team, you will play a pivotal role in advancing our customer service goals and providing outstanding support to our diverse community.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, ensuring a positive experience for all interactions.
  • Offer accurate information, advice, and referrals regarding parks, recreation, sport, arts, culture, and heritage program opportunities.
  • Participate in planning, organizing, delivering, promoting, and evaluating activities and services within a recreational facility and/or Registration Call Centre.
  • Plan, schedule, assign, mentor, and provide direction and guidance to staff, ensuring effective team management.
  • Lead and/or support the functional aspects of the Recreation and Facility Booking System, including testing, training, and resolution of technical issues.
  • Lead and/or support recruitment and training of auxiliary attendants, ensuring a high level of service quality.
  • Collaborate with supervisors to manage administrative tasks, prioritize office work, and maintain a high level of productivity.
  • Perform a variety of clerical, typing/word processing, timekeeping, receptionist, and cashiering activities, ensuring accuracy and attention to detail.
  • Perform other duties as required, contributing to the overall success of the team.
Requirements
  • Ability to effectively communicate with the public, providing information and assistance regarding parks, recreation, sports, and arts, culture, and heritage activities and programs.
  • Ability to provide exceptional customer service, using tact and diplomacy to resolve issues.
  • Ability to perform cashiering duties accurately and efficiently.
  • Ability to provide direction and guidance to others, assigning tasks and allocating work effectively.
  • Ability to prioritize competing demands, work well under pressure, and maintain professionalism in stressful situations.
  • Ability to understand and carry out oral and written instructions, ensuring a high level of understanding and compliance.
  • Ability to compose various types of standard and non-standard correspondence and reports, ensuring clarity and accuracy.
  • Ability to provide guidance and resolution to Registration Call Centre staff on point of sale, facility booking, online registration, and programming concerns.
  • Ability to configure the Recreation and Facility Booking Software to meet the needs of the organization, ensuring effective system management.
  • Ability to work independently and interdependently, exercising sound judgment and initiative.
  • Ability to establish and maintain effective relationships with various groups, businesses, and association members.
  • Knowledge of clerical and record-keeping procedures, ensuring accuracy and attention to detail.
  • Knowledge of modern office practices and procedures, ensuring efficiency and productivity.
  • Knowledge of business English, spelling, punctuation, and math, ensuring effective communication and record-keeping.
  • Knowledge and skill in using City computer applications, such as PeopleSoft (HCM), Xplor, Outlook, and Microsoft programs, ensuring effective system management.
  • Ability to successfully pass a Police Information Check, ensuring a high level of security and integrity.
Qualifications and Experience
  • Completion of Grade 12 or equivalent, supplemented by computer and keyboarding skills, or an equivalent combination of training and experience may be considered.
Working Conditions

Work is performed in an office environment, with potential exposure to a variety of customers and challenging situations.

What We Offer

The City of Richmond offers a competitive pay and benefits program, attractive incentives, and a compressed workday schedule. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application by following the instructions below.

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