Technical Support Specialist

4 days ago

SaintLaurent, Canada Virage Simulation Full time

Who are we?

Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of different fields.

Working at Virage Simulation means being part of a dynamic and passionate team. Each member of our team is valued by their interests, strengths, and personality. Being a fast-growing SME, we are looking for people with a vision for the future who want to flourish professionally.

RESPONSIBILITIES OF THIS POSITION:

Technical support

  • Respond to service calls from our customers (English/French - telephone and email).
  • Keeping service tickets up to date by rigorously documenting every ticket’s life cycle.
  • Diagnosis of computer, electronic or simulator specific problems, via telephone, remote control or on site.
  • Schedule and install software updates remotely using our automated tools..
  • Participate in improving our knowledge bank by documenting your best solutions to make them available to the entire team.
  • Provide on-call duty, approximately one week out of 4, by responding to emails and telephone calls outside office hours. Will receive a compensation for the on-call week $
  • Occasional startup of new simulators for onboarding and internal training as the product evolves


SKILLS AND ABILITIES REQUIRED:

The profile we are looking for:

  • Curious: likes to learn and understand the world of simulation
  • Cartesian mind: common sense of diagnosis, proceeds by elimination.
  • Manual: easy to disassemble and reassemble parts
  • Organized: Knows how to plan his time well and prioritize critical tasks
  • Bilingual: Most of our clients are English speaking
  • Team spirit: Likes to help colleagues and knows how to ask for help when necessary.


TRAINING AND EXPERIENCE REQUIRED:

  • DEC, AEC or DEP in computer technology or technical support (or equivalent experience)
  • Excellent command of Windows 7-10 (XP an asset)
  • Experience with computer repair (hardware, software, BIOS, and imaging)
  • Excellent command of oral and written English
  • Good command of oral and written French

  • 0 to 2 years’ experience recommended, but we will also consider people fresh out of school.
  • Knowledge of electromechanics, an asset
  • Knowledge of programming, an asset
  • Knowledge of networking, an asset
  • Experience in quality assurance, an asset

THE ADVANTAGES WE OFFER YOU:

  • Complete group insurance
  • Group RRSP program
  • Vacation weeks depending on experience.
  • Public transportation nearby and private parking available
  • Coffee, fruit
  • Competitive salary
If you are interested in this position, apply now to

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