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Technical Specialist

2 months ago

BasSaintLaurent, Canada Cencora Full time
About the Role

Cencora is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing technical assistance and support to our internal and external associates.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to both internal and external associates, including troubleshooting and resolving technical issues.
  • Vendor Management: Manage relationships with external vendors, including coordinating work and ensuring that our business and client requirements are met.
  • Server Monitoring: Monitor servers, backups, and investigate issues to ensure that incidents are resolved in accordance with defined service levels.
  • Telephony Coordination: Plan, schedule, and coordinate Call Centre telephony requirements in accordance with predefined vendor and corporate processes.
  • Desktop/Server Upgrades: Implement desktop/server upgrades and enhancements as per technology life cycles and in compliance with change management policies.
  • Incident Management: Document, track, and monitor incidents/problems via ServiceNow to ensure a timely resolution.
  • Inventory Management: Ensure that sufficient inventory levels are kept up to date.
  • Onboarding/Offboarding: Support onboarding/offboarding process specific to new hires, terminations, and internal moves.
  • Equipment Repair: Coordinate arrangements for repair of malfunctioning computer equipment with vendors.
  • User Configuration: Configure and process User configurations for hardware and software.
  • End-User Support: Provide 2nd level end-user support, including user ID administration, reset passwords, and unlock user accounts as required.
Requirements
  • Education: Requires training in fields such as computer sciences or similar vocations, generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education.
  • Experience: 6 years' experience as a Systems Administrator required.
  • Certifications: Microsoft Certified Systems Engineer (MCSE) or MS Certified Desktop MCDSTITIL V3 certificate.
  • Skills: Proven experience with TCP/IP, DNS, LDAP, wireless, and a working knowledge of secure VPNs and Cisco Firewall. Excellent written and verbal communication skills. Strives to deliver customer service. Proven ability to multi-task and prioritize various requests based on business importance.
About Cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment, and hiring processes and during employment.