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Technical Specialist

2 months ago

BasSaintLaurent, Canada Cencora Full time
Job Summary

Cencora is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing technical assistance and support to our internal and external associates.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to internal and external associates, including troubleshooting and resolving technical issues.
  • Vendor Management: Manage relationships with external vendors, including coordinating work and ensuring that our business and client requirements are met.
  • Server and Backup Management: Monitor servers and backups, investigate issues, and ensure that incidents are resolved in accordance with defined service levels.
  • Telephony Support: Plan, schedule, and coordinate Call Centre telephony requirements in accordance with predefined vendor and corporate processes.
  • Desktop and Server Upgrades: Implement desktop and server upgrades and enhancements as per technology life cycles and in compliance with change management policies.
  • Incident Management: Document, track, and monitor incidents/problems via ServiceNow to ensure a timely resolution.
  • Inventory Management: Ensure that sufficient inventory levels are kept up to date.
  • Onboarding and Offboarding: Support onboarding and offboarding processes for new hires, terminations, and internal moves.
  • Equipment Repair: Coordinate arrangements for repair of malfunctioning computer equipment with vendors.
  • User Configuration: Configure and process user configurations for hardware and software.
  • End-User Support: Provide 2nd level end-user support, including user ID administration, password reset, and unlocking user accounts.
Requirements
  • Education: Requires training in fields such as computer sciences or similar vocations, generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education.
  • Experience: 6 years' experience as a Systems Administrator required.
  • Certifications: Microsoft Certified Systems Engineer (MCSE) or MS Certified Desktop MCDSTITIL V3 certificate.
  • Skills: Proven experience with TCP/IP, DNS, LDAP, wireless, and a working knowledge of secure VPNs and Cisco Firewall. Excellent written and verbal communication skills. Strives to deliver customer service. Proven ability to multi-task and prioritize various requests based on business importance.