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Technical Support Specialist
2 months ago
Who are we?
Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of different fields.
Working at Virage Simulation means being part of a dynamic and passionate team. Each member of our team is valued by their interests, strengths, and personality. Being a fast-growing SME, we are looking for people with a vision for the future who want to flourish professionally.
RESPONSIBILITIES OF THIS POSITION:
Technical support
- Respond to service calls from our customers (English/French - telephone and email).
- Keeping service tickets up to date by rigorously documenting every ticket’s life cycle.
- Diagnosis of computer, electronic or simulator specific problems, via telephone, remote control or on site.
- Schedule and install software updates remotely using our automated tools..
- Participate in improving our knowledge bank by documenting your best solutions to make them available to the entire team.
- Provide on-call duty, approximately one week out of 4, by responding to emails and telephone calls outside office hours. Will receive a compensation for the on-call week $
- Occasional startup of new simulators for onboarding and internal training as the product evolves
SKILLS AND ABILITIES REQUIRED:
The profile we are looking for:
- Curious: likes to learn and understand the world of simulation
- Cartesian mind: common sense of diagnosis, proceeds by elimination.
- Manual: easy to disassemble and reassemble parts
- Organized: Knows how to plan his time well and prioritize critical tasks
- Bilingual: Most of our clients are English speaking
- Team spirit: Likes to help colleagues and knows how to ask for help when necessary.
TRAINING AND EXPERIENCE REQUIRED:
- DEC, AEC or DEP in computer technology or technical support (or equivalent experience)
- Excellent command of Windows 7-10 (XP an asset)
- Experience with computer repair (hardware, software, BIOS, and imaging)
- Excellent command of oral and written English
- Good command of oral and written French
- 0 to 2 years’ experience recommended, but we will also consider people fresh out of school.
- Knowledge of electromechanics, an asset
- Knowledge of programming, an asset
- Knowledge of networking, an asset
- Experience in quality assurance, an asset
THE ADVANTAGES WE OFFER YOU:
- Complete group insurance
- Group RRSP program
- Vacation weeks depending on experience.
- Public transportation nearby and private parking available
- Coffee, fruit
- Competitive salary
