Technical Support Specialist

1 month ago


SaintAlbert, Canada RootX Full time
Technical Support Specialist at RootX

Join our team at RootX as a Technical Support Specialist in the Customer Support department. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our customers, resolving their issues efficiently and effectively.

  • Respond to customer inquiries and provide technical support via phone, email, and chat
  • Troubleshoot technical issues and provide timely solutions
  • Collaborate with cross-functional teams to ensure customer satisfaction
  • Document and track customer interactions and solutions in our system
  • Stay up-to-date on product knowledge and industry trends

If you have a passion for helping customers and a strong technical background, we would love to have you on our team. Apply now to be a part of our dynamic and customer-focused organization


Job Requirements for Technical Support Specialist at RootX

Please ensure that all applicants meet the following requirements:

  • Proven experience as a Technical Support Specialist or similar role
  • Excellent problem-solving and communication skills
  • Ability to diagnose and troubleshoot technical issues
  • Experience with remote desktop applications and help desk software
  • Strong customer service orientation
  • Ability to work well in a team environment
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