Technical Support Specialist
4 weeks ago
Join our team at RootX as a Technical Support Specialist in the Customer Support department. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our customers, resolving their issues efficiently and effectively.
- Respond to customer inquiries and provide technical support via phone, email, and chat
- Troubleshoot technical issues and provide timely solutions
- Collaborate with cross-functional teams to ensure customer satisfaction
- Document and track customer interactions and solutions in our system
- Stay up-to-date on product knowledge and industry trends
If you have a passion for helping customers and a strong technical background, we would love to have you on our team. Apply now to be a part of our dynamic and customer-focused organization
Job Requirements for Technical Support Specialist at RootX
Please ensure that all applicants meet the following requirements:
- Proven experience as a Technical Support Specialist or similar role
- Excellent problem-solving and communication skills
- Ability to diagnose and troubleshoot technical issues
- Experience with remote desktop applications and help desk software
- Strong customer service orientation
- Ability to work well in a team environment
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