Communication & Dispatch Coordinator

1 week ago

Carleton Place, Ontario, Canada Topps Environmental Solutions Full time

Job Summary:

We are seeking a highly reliable, organised, and detail-oriented Communication & Dispatch Coordinator to join our team. In this role, you will serve as a central point of communication between customers, drivers, and operations, ensuring the efficient routing and dispatch of waste collection services. The ideal candidate thrives in a fast-paced environment, communicates clearly, and maintains calm and accuracy under pressure.

Key Responsibilities:

· Schedule and dispatch waste collection vehicles based on daily operational needs, predetermined routes, and customer requests.

· Communicate professionally with customers, drivers, supervisors, and operational teams to ensure timely pick-ups, deliveries, and service completion.

· Monitor route progress using telematics and dispatch systems; adjust daily routes in response to emergencies, road conditions, staffing levels, and customer needs.

· Prepare and distribute accurate operational reports for internal teams, customers, and municipal partners—including service logs, route summaries, exception reports, and compliance-related documentation.

· Document key operational data such as route performance, driver hours, customer feedback, and vehicle service schedules.

· Collaborate with management to optimise and redesign routes for improved efficiency and customer satisfaction.

· Respond promptly and professionally to urgent issues, service disruptions, or incidents, ensuring timely escalation and resolution.

· Ensure all dispatch activities adhere to company safety protocols, regulatory requirements, and service delivery standards.

· Provide administrative and operational support as needed to ensure smooth and efficient daily operations.

Qualifications & Skills:

  • High school diploma or equivalent required.
  • Previous experience in dispatch, logistics coordination, or operations support—preferably within the waste management or transportation industry.
  • Valid driver's licence is an asset.
  • Experience using Samsara telematics/dispatch systems is highly preferred.
  • Strong report-writing skills, with the ability to prepare clear, accurate, and professional documentation for customers, internal departments, and municipal partners.
  • Proficiency with dispatch software and general computer applications.
  • Excellent communication and interpersonal skills.
  • Strong organisational and time-management abilities, with the capacity to multitask in a fast-paced operational environment.
  • Solid geographical knowledge of service areas and surrounding regions.
  • Proficiency in Microsoft Office Suite (Word, Excel); familiarity with financial, operational, or service-tracking software is an asset.
  • Ability to stay calm, composed, and solution-focused while managing time-sensitive issues.

What We Offer:

· Growth opportunities within a fast-growing waste-management organisation.

· Exposure to both operational and administrative functions.

· Supportive team environment with room for professional development.

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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