Sales Associate
7 days ago
Why this is different
We're opening a brand-new Laurier Optical in Carleton Place and we're hiring coach-able, customer-first people who want more than "just a retail job."
If you're someone who wants to learn a real skill, get trained in both optical retail + clinic workflow, and grow into a future lead / supervisor / clinic lead, this role is built for you. We're investing in training and want people who take pride in improving every week.
What You'll Do
1) Customer Experience & Sales (Front of House)
- Greet customers, ask the right questions, and guide them to the best solution
- Help customers choose frames and feel confident in their purchase
- Present lens options, add-ons, and second pairs in a helpful (not pushy) way
- Handle payments accurately and support smooth pickup experiences
- Ask for Google reviews the right way and help build our local reputation
2) Clinic Support (Training Provided)
- Book and confirm appointments; manage the daily schedule
- Support pre-testing and basic clinic flow (we train you)
- Maintain accurate records and support recalls and follow-ups
- Create a calm, organized experience for patients
3) Store Operations
- Keep the store clean, stocked, and customer-ready
- Help with merchandising, pricing, receiving, and restocking
- Support basic admin tasks and team coordination
Training & Growth Path (what you get)
You'll be trained on:
- Optical basics (frames, lenses, coatings, adjustments support)
- Clinic workflow + patient experience standards
- Sales skills (how to recommend confidently, handle objections, close professionally)
- How to track simple KPIs (conversion, average sale, reviews, appointment flow)
Growth opportunities (based on performance):
- Senior Sales Associate / Keyholder
- Clinic Lead (appointment + clinic flow owner)
- Sales Team Lead (training new hires, running shift huddles)
- Support path toward opticianry exposure (for those interested long-term)
What We're Looking For
- Strong communication and a warm, confident personality
- Comfortable speaking to customers and recommending products
- Reliable, punctual, and coachable (you want feedback and you apply it)
- Experience in retail sales, hospitality, cosmetics, apparel, or clinic settings is an asset
- Optical experience is a plus—but not required (we train the right person)
Schedule
- Day, evening, and weekend availability (rotating schedule)
- More hours available as the store ramps up
Job Types: Full-time, Part-time
Pay: $19.00-$24.00 per hour
Expected hours: 20 – 40 per week
Work Location: In person
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