Community Relations Manager

**COMMUNITY RELATIONS MANAGER**

**Location: Waterside Retirement, Carleton Place, Ontario**

***
- **Finish each working day knowing you have made a difference in the lives of seniors**:

- **Be part of a company committed to inspiring Orange Dot Values - including **_Having Fun_**:

- **Perform a key role in an organization that commits itself to the highest standards of customer service and performance in the retirement industry.**:

- **Take advantage of the many perks that VVA has to offer, such as complimentary team meals, VVA Scholarship Program, and our Orange Dot Points recognition program.**

**About VVA Retirement Communities**

What happens when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get VVA Retirement Communities. At VVA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry.

VVA Retirement Communities includes eight rental retirement residences located in Ontario, each of which are uniquely designed to suit the needs, habits and lifestyles of the surrounding community.

At VVA we put people first, and we’re looking for just the right person who shares VVA’s purpose of _Making Today Great_

**About the Waterside** **Retirement Community**

Say hello to an entirely new approach to rental retirement living. Say hello to Waterside

Beautiful. Spacious. Convenient. Safe. When we design our suites, we take the time to consider what is most important to our Community Members. We design our living spaces to accommodate every senior's need to transition from a large home to our wonderful community, including walk-in-closets, spacious kitchenettes, natural lighting and of course, modern safety features and equipment.

We also offer engaging and safe activities/events to ensure our Community Members feel fulfilled and involved in their neighborhood. Take in a movie in the big-screen VVA_plex_ theatre, go for a dip in the heated saltwater pool, or just catch up with old friends and new in the fully-licensed _Pints Pub_. Best of all, everything made in our kitchen is VVA_licious_, which means equal parts nutritious and delicious, and made from the fresh organic fruits, vegetables and herbs grown in our very own VVA _Victory Garden_.

**About the Opportunity**

Currently, VVA Retirement Communities has a new opportunity for an enthusiastic **Community Relations / Sales Manager **to join our team in **Carleton Place, ON.**

Reporting to the Community Director and working closely with Waterside’s Management Team and VVA’s Home Office Team, you will be** developing and executing strategic plans to maximize profitability and occupancy**. You will also be **facilitating tours, building relationships with prospects, and representing yourself as a VVA ambassador throughout the greater community.**

Working as a positive, contributing member of the community, your key duties will include:

- Engaging in the relationship-selling process with each prospect and their family, including setting appointments and conducting tours;
- Developing and managing a network of local referral sources;
- Coordinating all outreach events including trade shows, community seminars, sponsorship and other special events;
- Constantly reviewing the database to identify and follow-up on leads from all sources, while creating sales strategies for prospective community members and families;
- Practicing the established VVA sales approach to track and follow-up with referrals;
- Recording sales and updating list of prospects and community organizations, using VVA's customer relations management software (Sherpa);
- Managing a budget in accordance with the Community Outreach and Sales Plan;
- Performing competitive analysis, including monitoring market competition and territory conditions;
- Managing inventory and ordering promotional materials;
- Contributing local insights for the strategic planning of all marketing and leasing initiatives;
- Suggesting media and advertising opportunities;
- Educating the general community about the services and value of VVA Retirement Communities;
- Establishing timely, open and effective communication to all families, community associates and members, and assuring that all expectations are met or exceeded;
- Assisting in the development and implementation of the annual marketing budget and management plan;
- Maintaining VVA’s high standard of excellent customer service and constructive relationship to the public, while achieving occupancy goals set for the community;
- Assisting in the preservation of Waterside’s image, safety and cleanliness, for guests and prospective family and community members; and
- Participating in all in-service training and education programs a