Inside Technical Sales Representative
4 days ago
Location: Halifax, NS
Role: Inside Technical Sales Representative, to work closely with customers and the sales team to grow and promote the sale of HVAC products and systems.
Work cooperatively with outside sales to grow existing customers, create new customers and meet or exceed sales quotas and the appropriate gross margin while increasing customer satisfaction.
Responsibilities- Generate new and repeat sales by providing product and technical information in a timely manner.
- Present a professional image at all times.
- Determine customer requirements and expectations in order to recommend specific products and solutions.
- Recommend alternative products based on cost, availability or specifications.
- Accurately process customer transactions such as orders, quotes or returns.
- Provide accurate information regarding availability of items.
- Obtain accurate information from vendors relating to shipment dates and expected dates of delivery.
- Proactively recommend items needed by customer to increase customer satisfaction and improve transaction profitability.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sales items.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
- Fill requests for catalogs, information, or samples.
- Remain current on customer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, tradeshows, and reading trade journals.
- Manage time effectively, meet goals, and work effectively with other members of the distribution team.
- Assist in physical inventory.
- Follow Company policies and procedures.
- Follow up the quotes that are not turned into orders and contact customers through phone calls and emails.
- Recommend special pricing and promotions to different customer types.
- Identify potential quotes and undertake research on the potential customers.
- Run quote reports regularly and share them within the company in order to take further actions that can increase the transfer rate from quotas to orders.
- Improve the quote process when necessary to keep effective follow-up services.
- Provide technical support to the sales team regarding product specifications.
- Act as a resource to the sales team in preparing estimates.
- Review open bid opportunities for components using MERX and BidNavigator and other online resources.
- Minimum 3 to 5 years in a related technical sales position with preference given to those with a strong technical knowledge of Commercial HVAC Applications and/or Automation and Controls.
- Generally required knowledge includes HVAC Applications and controls systems, facilities management systems, site preparation, peripheral equipment installation, and servicing techniques.
- Strong interpersonal and communication skills.
- Technical/engineering background preferred.
- Past experience with selling Control Systems and Components.
- Minimum - Bachelor's degree or Technical College and/or three to five years of proven experience in a similar role.
- Strong presentation skills and professional appearance.
- Strong organizational skills.
- Valid driver license.
- Ability to succeed in an entrepreneurial environment.
- Microsoft Office proficiency including Visio.
Please forward resume to info@yorkland.net
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