Inside Sales

7 months ago

Halifax, Canada W&O Supply Full time

Inside Sales - Canada - Halifax

**Summary**: Price and sells pipe, valves, flanges and other services to groups or individuals in the marine industry by performing the following duties.

Essential Duties and Responsibilities include the following.
- Present a professional image at all times to customers, vendors and other team members.
- Maximize gross profit dollars for the branch through quick responses and solving problems.
- Work with customer to determine project requirements and expectations in order to recommend specific products, services and solutions.
- Recommend alternate products based on cost, availability or specifications.
- Generate new and repeat sales by providing product, services and technical information in a timely manner.
- Continue to research and learn about all of the company’s products and services.
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering other services.
- Accurately process customer transactions (orders, quotes or returns) according to company policy.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Monitor and track scheduled shipment dates to ensure timely delivery and expedite as needed.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
- Work collaboratively with other members of the W&O team (outside sales, expediter, materials, warehouse, finance and other branch locations) to ensure customer satisfaction.
- Communicate to the materials or EP any unexpected increases or decreases in demand for products or request for services.
- Maintain proficiency in using computer, prophet 21 and matrix.
- Attend all weekly, monthly or quarterly meetings regarding sales, product training or Company communication updates.- Other duties may be assigned.

**Competencies**:
To perform the job successfully, an individual should demonstrate the following:
Integrity/Ethics - Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys both good and bad news.

Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, and manages time well, handles information flow.

Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.

Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Account Management - Expands sales within existing accounts, focuses on customer service, develops relationships with key decision makers, understands and responds to customer needs, tracks and monitors account activity.

Negotiation Skills - Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome.

Product Knowledge - Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.

Managing Technology - Has an awareness of, researches and adopts effective technologies that improve the bottom line, works well with tech resources.

Sales Goals - Achieves business plan goals, meets new business development goals, sells an appropriate product mix.

Sales Skills - Develops new business, identifies and sells to customer needs, translates product features to benefits, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education/Experience**:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

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