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Digital Experience Host
4 weeks ago
About the Role
We are seeking a highly skilled Digital Experience Host to join our team at Equinix, Inc. This is an exciting opportunity for a customer-focused individual to provide exceptional support and create a welcoming environment for our visitors and employees.
Key Responsibilities- Welcome Desk: Serve as the first point of contact for visitors and employees, providing a positive and friendly experience by greeting them upon arrival and departure, anticipating their needs, and exceeding their expectations.
- Coordination and Communication: Coordinate visitor check-ins and security procedures using the Envoy visitor management system, notify employee hosts of guest arrivals, manage security badge distribution, and reconcile visitor logs.
- Office Maintenance: Maintain awareness of potential office security issues, communicate concerns to local CRE metro leads, building security, and the risk management team, ensuring compliance with company policies.
- Community Building: Plan and support events, including coordinating setup and clearing, to build a welcoming community environment amongst customers, cultivate a positive vibe through fun activities, and promote inclusivity.
- Administrative Support: Assist with receiving deliveries, supporting employees with mail and shipping requirements, and maintaining an orderly and presentable lobby.
Requirements
- Customer Service or Hospitality Experience: Proven track record in delivering exceptional customer service or hospitality experience.
- Interpersonal Skills: Strong interpersonal skills, with the ability to effectively communicate with diverse groups.
Benefits and Opportunities
We offer a competitive salary of $65,000 - $85,000 per year, depending on location and experience. Our benefits package includes health insurance, 401(k) matching, and paid time off. As a Digital Experience Host, you will have opportunities to develop your skills, work with a talented team, and contribute to creating a world-class experience for our customers.
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