Digital Experience Strategist

6 days ago

Old Toronto, Canada Loblaw Digital Full time
Job Description:
Loblaw Digital is seeking a highly skilled and experienced Digital Experience Strategist to join our team. In this role, you will be responsible for developing and executing the online shopping experience strategy, collaborating with cross-functional teams to ensure alignment with broader business objectives.

The ideal candidate will have 3-5 years of experience in Ecommerce merchandising or product development, with a strong analytical mindset and ability to influence stakeholders using data and storytelling. You will be expected to identify and execute on opportunities to collaborate with your own team, cross-functional teams, and external stakeholders, as well as work independently to drive projects forward. Your passion for growing the business and understanding customers and their behaviors will be key to your success in this role.

About Loblaw Digital:
Loblaw Digital is a leading e-commerce company that seeks great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. Our colleagues are passionate about their work and excited about the future of e-commerce, and we offer world-class technologies to craft products our customers will love.

What You'll Do:
  • Develop and execute the online shopping experience strategy, collaborating with cross-functional teams to ensure alignment with broader business objectives.
  • Manage Specialist, Online Shopping Experience, providing coaching, mentorship, and guidance.
  • Collaborate with our omnichannel team to ensure that our online and offline experiences are aligned and provide a consistent experience for our customers.
  • Develop strategy and execute A/B tests alongside the experimentation team to optimize the online shopping experience.
  • Gather, extract, and analyze quantitative sales, web analytics, and customer data and translate them into actionable insights.
  • Work with PC Express product team on raising new improvements, bugs, QAing new features, UAT testing new programs and writing requirements.
  • Support program planning onsite and in app integrations for growth team.

Requirements:
  • 3-5 years of experience in Ecommerce merchandising or product development.
  • A strong analytical mindset and ability to influence stakeholders using data and storytelling.
  • Ability to identify and execute on opportunities to collaborate with your own team, cross-functional teams, and external stakeholders.
  • Passion for growing the business and understanding customers and their behaviors.
  • Strong analytical skills and ability to independently deal with relevant tools (MS office, looker, etc.).
  • Curious mindset, willing to work beyond laid boundaries, and high ownership to drive things end-to-end.
  • Thriving with ambiguity and proactive hands-on thinking and acting.
  • Advocate for onsite accessibility and understand the value of SEO driven experiences onsite.

About This Role:
This is an exciting opportunity to join a dynamic and entrepreneurial environment where you will be responsible for driving the online shopping experience forward. If you are passionate about e-commerce, customer behavior, and digital transformation, we encourage you to apply.

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