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Digital Shopping Experience Lead

2 months ago

Toronto, Ontario, Canada Loblaw Digital Full time
Compensation: $120,000 - $180,000 per annum.

Loblaw Digital is a team responsible for building and operating the online businesses of Canada's largest retailer. We are an entrepreneurial, fast-paced, and collaborative group transforming the way Canadians shop by creating leading eCommerce experiences in various spaces.

We're looking for a talented individual to join our PC Express team as a Product Manager. As a key member of the team, you will have an exciting opportunity to build the best shopping experience for millions of customers nationwide. Your primary responsibility will be to execute on the product vision and strategy of the customer experience, contribute to the product roadmap, and collaborate with design and engineering teams to bring that roadmap to life.

The ideal candidate will have a solid understanding of agile principles, with 2+ years of digital product management experience. You should also possess strong stakeholder management skills, ability to work independently, high attention to detail, and project management skills. Proficiency in data analytics tools like Looker, Adobe Analytics, or Google Analytics is required. Additionally, experience using GenAI tools like ChatGPT is a plus.

This role involves working closely with cross-functional teams to ensure we build lean and scalable features with clear intent and at high velocity. You will own the backlog, including prioritization, grooming, writing user stories, and keeping the development team unblocked and running efficiently. Furthermore, you will create sound hypotheses for any new product development and ensure we're making the right investments that serve customers and help our business grow.

As a Product Manager on our PC Express team, you will have the opportunity to make significant and lasting impacts on Canadians. If you're obsessed with delivering the most customer-centric experience, learn from your successes & failures, have a bias for action, and can find a solution for any problem, this role might be perfect for you.

Key Responsibilities:
  • Bring changes, improvements, and updates to the PC Express experience, which support our customers' jobs-to-be-done.
  • Help build and maintain a product roadmap, leveraging a deep understanding of our customers, vendors, technology, and team, that supports customers and aligns to internal business strategy and goals.
  • Define goals and KPIs to measure success of the roadmap. Report on metrics that ladder up to overall OKRs.
  • Work closely with cross-functional teams, including product, operations, technology, design, marketing, research, and customer service, to ensure that we build lean and scalable features with clear intent and at high velocity.
  • Own the backlog including prioritization, grooming, writing user stories and generally keeping the development team unblocked and running efficiently.
  • Create sound hypotheses for any new product development and ensure we're making the right investments that serve customers & help our business grow.
  • Leverage quantitative & qualitative data when making key product decisions.
  • Participate in collecting feedback from users and translate these findings into product features.