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E-commerce Director for Digital Experience Strategy
2 months ago
Loblaw Digital is a fast-paced and entrepreneurial team that builds and operates the online businesses of Canada's largest retailer. We're looking for a strategic and passionate Director of Digital Experience Strategy to lead the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce.
The ideal candidate will be a champion for the customer, ensuring that every interaction with our brand is seamless, engaging, and drives meaningful business results. Key responsibilities include:
- Developing and executing a comprehensive digital experience strategy that aligns with overall business objectives and drives customer acquisition, engagement, and retention.
- Conducting in-depth customer research and analysis to understand user needs, pain points, and motivations, translating insights into actionable strategies and design solutions.
- Defining and owning key performance indicators (KPIs) for measuring the success of digital experiences, monitoring performance, and identifying areas for optimization.
- Collaborating closely with cross-functional teams including product, engineering, design, marketing, and analytics to ensure seamless execution of the digital experience strategy.
- Championing a culture of customer-centricity within the organization, advocating for the customer at every level and driving continuous improvement in the digital experience.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as opportunities for growth and professional development. Our office is located in downtown Toronto, and we require 4 days of on-site work. If you're a motivated and experienced leader who is passionate about delivering exceptional digital experiences, we encourage you to apply.
