Spa Operations Manager

5 days ago

Medicine Hat, Alberta, Canada One's Nails & Spa. Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Spa Supervisor to join our team at One's Nails & Spa. Ltd. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Maintenance and Repair: Coordinate and oversee maintenance and repair work to ensure that our facilities and equipment are in good working order.
  • Client Support: Provide exceptional support to clients with special needs, ensuring that their experience with us is nothing short of exceptional.
  • Emergency Response: Serve as the primary point of contact in emergency situations, providing calm and effective leadership to ensure a smooth resolution.
  • Quality Control: Monitor and maintain high standards of quality and production levels, identifying areas for improvement and implementing changes as needed.
  • Reporting: Prepare and submit regular progress reports to management, highlighting successes and areas for improvement.
  • Supply Chain Management: Requisition and order materials, equipment, and supplies as needed to maintain optimal operations.
  • Problem-Solving: Resolve work-related problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Team Leadership: Supervise, coordinate, and schedule the activities of our spa team, providing guidance and support as needed.
  • Training and Development: Train staff in job duties, safety procedures, and company policies, ensuring that they have the skills and knowledge needed to excel in their roles.
  • Operational Planning: Establish work schedules and procedures to ensure efficient and effective operations.
Personal Qualities
  • Client Focus: Demonstrate a genuine commitment to providing exceptional client service and ensuring that their needs are met.
  • Interpersonal Skills: Possess excellent communication and interpersonal skills, able to build strong relationships with colleagues, clients, and stakeholders.
  • Flexibility: Be adaptable and flexible, able to adjust to changing circumstances and priorities as needed.
  • Judgement: Exercise sound judgement in decision-making, ensuring that actions are taken in the best interests of the spa and its clients.
  • Organizational Skills: Demonstrate strong organizational skills, able to prioritize tasks and manage multiple projects simultaneously.
  • Reliability: Be reliable and dependable, able to maintain confidentiality and handle sensitive information with discretion.
  • Team Player: Demonstrate a strong team spirit, able to work collaboratively with colleagues to achieve shared goals and objectives.
Requirements
  • Experience: A minimum of 1 year to less than 2 years of experience in a similar role, preferably in the spa or wellness industry.
  • Language: Fluency in English is required, with the ability to communicate effectively with clients and colleagues.
  • Work Hours: A 30-40 hour workweek, with flexibility to work varied shifts as needed.

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