Spa Operations Manager

5 days ago

Medicine Hat, Alberta, Canada 10546976 CANADA INC Full time
About the Role

We are seeking a highly skilled and experienced Spa Supervisor to join our team at 10546976 CANADA INC. As a key member of our spa operations team, you will be responsible for ensuring the smooth day-to-day operations of our spa facilities.

Key Responsibilities
  • Client Services: Provide exceptional client service, ensuring that all clients receive a high level of care and attention.
  • Team Management: Supervise, coordinate, and schedule the activities of spa staff, including therapists and support staff.
  • Operations: Assist with the preparation and submission of progress reports, requisition and order materials and supplies, and resolve work problems and provide technical advice.
  • Training and Development: Train staff in job duties, safety procedures, and company policies, and establish work schedules and procedures.
  • Supervision: Supervise 1 to 2 team members, providing guidance and support as needed.
  • Work Environment: Work in a fast-paced environment, standing for extended periods, and working under pressure.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a spa or related environment.
  • Language: Fluency in English.
  • Work Schedule: 30 to 40 hours per week.
Personal Qualities
  • Client Focus: Excellent client service skills, with a focus on providing a high level of care and attention.
  • Interpersonal Skills: Efficient interpersonal skills, with the ability to work effectively with clients and staff.
  • Communication: Excellent oral and written communication skills.
  • Flexibility: Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Initiative: Proactive and able to take initiative in resolving problems and improving processes.
  • Judgement: Sound judgement and decision-making skills.
  • Organized: Highly organized and able to prioritize tasks effectively.
  • Reliability: Reliable and able to maintain confidentiality.
  • Team Player: Ability to work effectively as part of a team.

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