Luxury Client Experience Specialist

2 days ago


Toronto, Ontario, Canada Bvlgari Full time

About the Role

We are seeking a talented Luxury Client Experience Specialist to join our team at BVLGARI. As a key member of our boutique, you will play a vital role in delivering exceptional client experiences that reflect the sophistication and values of our brand.

Responsibilities

  • Report directly to the Assistant Store Manager or Store Director, providing input on strategies to enhance client engagement and retention.
  • Communicate the passion and values of BVLGARI, fostering deep connections with clients and promoting brand loyalty.
  • Initiate CRM actions to drive client engagement, identifying opportunities to deepen relationships and increase sales.
  • Represent BVLGARI at client events, embodying the brand as an ambassador and enhancing its reputation.
  • Ensure adherence to all brand guidelines and boutique operational procedures, maintaining a high level of professionalism and attention to detail.
  • Participate in inventory management and boutique maintenance activities, contributing to a seamless client experience.
  • Assist with special projects and operational needs, demonstrating flexibility and adaptability.

Requirements

  • Technological savvy, with proficiency in relevant retail and CRM software.
  • Possess excellent communication and interpersonal skills, able to build strong relationships with clients and colleagues.

Compensation Package

The total compensation package for this position includes a competitive salary of $65,000 - $80,000 per year, dependent on experience, plus a full range of medical, financial, and other benefits, including 401(k) eligibility and various paid time off benefits.

Benefits

  • Comprehensive health insurance plan, including medical, dental, and vision coverage.
  • Retirement savings plan with company match.
  • Generous paid time off policy, including vacation days, sick leave, and holidays.

What We Offer

BVLGARI offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.



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